At a Glance
- Tasks: Manage a beauty counter, lead a team, and drive retail performance.
- Company: Join La Prairie, a luxury skincare brand known for innovation.
- Benefits: Competitive salary, generous holiday, product discounts, and career development.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a pioneering brand and create beautiful impacts in skincare.
- Qualifications: Experience in beauty therapy and customer service is a plus.
The predicted salary is between 31050 - 37950 £ per year.
LA PRAIRIE - The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty. A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence. A place where dedicated and diverse professionals each contribute to an inspiring and unique environment. A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures. LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.
Location: London, GB, SW1W 8EL
Contract Type: Permanent - full-time
Description: Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? We are looking for an Account Manager to join our South Region. Managing a team of one other Beauty Consultant, you will be responsible for managing our counter at Peter Jones, London. You will implement effective weekly business plans and you will work towards maximising the retail performance targets. You will have the opportunity to work with our incredible existing clients whilst working towards recruiting new customers to the brand. You have the chance to utilise our beauty room to enhance the customer experience but also host on/off counter events.
Main responsibilities:
- Set weekly and monthly targets for the team and counter
- Traffic stop with ‘new’ launches or marketing focused promotions
- Listen and identify customer needs
- Invite every customer to sit down and have a skincare consultation
- Proactively organise external events to generate business
- Ensure the counter is fully stocked and that all products are displayed and stored in line with visual merchandising guidelines
Applicants for this position must be able to demonstrate the following skills and experience:
- NVQ level 3 in Beauty Therapy - desired but not essential
- Experience of providing high quality skincare treatments to clients
In return, La Prairie offers:
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- Access to Retail Trust including virtual GP Services and HAPI app for discounts
- Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to: South Area Sales Manager
Account Manager - Peter Jones employer: La Prairie Group AG
La Prairie is an exceptional employer, offering a vibrant work culture that prioritises luxury client experiences and team collaboration. Located in the prestigious Selfridges London, employees benefit from a dynamic environment that fosters personal growth and development, alongside opportunities to excel in the beauty industry. With a commitment to service excellence and a supportive team atmosphere, La Prairie empowers its staff to achieve outstanding results while representing a world-renowned brand.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Peter Jones
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like La Prairie Group AG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like La Prairie Group AG!
We think you need these skills to ace Account Manager - Peter Jones
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at La Prairie Group AG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at La Prairie Group AG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show La Prairie Group AG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at La Prairie Group AG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
