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For Companies At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences in a vibrant setting.
- Company: La Petite Maison London, known for its exquisite French-Mediterranean cuisine and elegant atmosphere.
- Benefits: Competitive salary, service charge, career progression, and professional training.
- Why this job: Join a prestigious brand and make a real impact on guest satisfaction.
- Qualifications: Experience in a supervisory role in fine dining, strong leadership, and communication skills.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
La Petite Maison London is seeking an exceptional Reception Supervisor to lead our front-of-house reception team and deliver an outstanding first and last impression for our guests. Renowned for our French-Mediterranean cuisine, elegant atmosphere, and impeccable service, LPM offers a fast-paced, high-profile environment where attention to detail and warm hospitality are paramount.
The Role
As Reception Supervisor, you will oversee the daily operation of the reception area, ensuring seamless guest flow, flawless reservations management, and a consistently elevated guest experience.
Key Responsibilities
- Supervise and motivate the reception team to deliver refined, welcoming service
- Manage reservations using 7Rooms, including VIPs and special requests
- Coordinate closely with management, floor teams, and the kitchen to ensure smooth service
- Handle guest enquiries, feedback, and complaints with professionalism and discretion
- Maintain accurate records, seating plans, and shift coverage
- Uphold La Petite Maison’s brand standards and service culture at all times
About You
- Previous experience in a Reception Supervisor or Senior Host/Hostess role within a premium or fine-dining restaurant
- Confident communicator with a warm, polished, and professional manner
- Strong leadership skills with the ability to inspire and guide a team
- Highly organised, calm under pressure, and detail-oriented
- Excellent command of English, additional languages are a plus
- Flexible availability, including evenings and weekends
What We Offer
- Competitive salary and service charge
- Opportunities for career progression within an internationally recognised brand
- Training and development
- A supportive and professional working environment
If you are passionate about hospitality and thrive in delivering exceptional guest experiences, we would love to hear from you.
Reception Supervisor employer: La Petite Maison (LPM)
Contact Detail:
La Petite Maison (LPM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on La Petite Maison. Understand their values, their menu, and what makes them stand out in the hospitality scene. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle guest interactions. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a fine-dining environment. Make sure you look polished and professional. It shows that you respect the role and the establishment, and it sets the tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the Reception Supervisor role.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at La Petite Maison.
Tailor Your Experience: Make sure to highlight your previous experience in a similar role. We’re looking for someone who can lead a team and manage reservations like a pro, so connect your past roles to what we’re seeking in this position.
Be Detail-Oriented: Attention to detail is key in our fast-paced environment. When you write your application, double-check for any typos or errors. A polished application reflects your professionalism and commitment to excellence.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at La Petite Maison (LPM)
✨Know the Brand Inside Out
Before your interview, make sure you research La Petite Maison thoroughly. Understand their menu, service style, and what sets them apart in the fine-dining scene. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their brand standards.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or handled a challenging situation. Highlight your ability to inspire others and maintain a positive atmosphere, even during busy shifts.
✨Practice Handling Guest Scenarios
Expect questions about how you would handle specific guest situations, such as complaints or special requests. Think of scenarios that could arise in a fine-dining environment and prepare your responses. Show that you can remain calm under pressure and always prioritise guest satisfaction.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the elegant atmosphere of La Petite Maison. A polished appearance will convey your understanding of the brand's standards and your commitment to maintaining them.
