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- Tasks: Lead the reception team to create unforgettable guest experiences in a vibrant setting.
- Company: La Petite Maison London, known for its exquisite French-Mediterranean cuisine and elegant atmosphere.
- Benefits: Competitive salary, service charge, career progression, and professional training.
- Why this job: Join a prestigious brand and make a real impact on guest satisfaction.
- Qualifications: Experience in a supervisory role in fine dining and strong leadership skills.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
La Petite Maison London is seeking an exceptional Reception Supervisor to lead our front-of-house reception team and deliver an outstanding first and last impression for our guests. Renowned for our French-Mediterranean cuisine, elegant atmosphere, and impeccable service, LPM offers a fast-paced, high-profile environment where attention to detail and warm hospitality are paramount.
As Reception Supervisor, you will oversee the daily operation of the reception area, ensuring seamless guest flow, flawless reservations management, and a consistently elevated guest experience.
Responsibilities:- Supervise and motivate the reception team to deliver refined, welcoming service
- Manage reservations using 7Rooms, including VIPs and special requests
- Coordinate closely with management, floor teams, and the kitchen to ensure smooth service
- Handle guest enquiries, feedback, and complaints with professionalism and discretion
- Maintain accurate records, seating plans, and shift coverage
- Uphold La Petite Maison’s brand standards and service culture at all times
- Previous experience in a Reception Supervisor or Senior Host/Hostess role within a premium or fine-dining restaurant
- Confident communicator with a warm, polished, and professional manner
- Strong leadership skills with the ability to inspire and guide a team
- Highly organised, calm under pressure, and detail-oriented
- Excellent command of English, additional languages are a plus
- Flexible availability, including evenings and weekends
- Competitive salary and service charge
- Opportunities for career progression within an internationally recognised brand
- Training and development
- A supportive and professional working environment
If you are passionate about hospitality and thrive in delivering exceptional guest experiences, we would love to hear from you.
Reception Supervisor in London employer: La Petite Maison (LPM)
Contact Detail:
La Petite Maison (LPM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on La Petite Maison. Understand their values, cuisine, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle guest interactions. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! Since you're applying for a role in a premium dining environment, make sure your outfit reflects that. A polished appearance not only boosts your confidence but also shows that you understand the importance of presentation in hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at La Petite Maison.
Tailor Your Experience: Make sure to highlight your previous experience in a similar role. We’re looking for someone who can lead our reception team, so share specific examples of how you've motivated and managed teams in the past.
Be Detail-Oriented: Attention to detail is key in our fast-paced environment. When you write your application, double-check for any typos or errors, and ensure that your format is clean and professional. This reflects the high standards we uphold!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at La Petite Maison!
How to prepare for a job interview at La Petite Maison (LPM)
✨Know the Brand Inside Out
Before your interview, make sure you research La Petite Maison thoroughly. Understand their French-Mediterranean cuisine, service culture, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their exceptional guest experience.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to inspire and motivate your team. Prepare examples from your previous roles where you've successfully led a team or handled challenging situations. Highlight your ability to maintain a calm demeanour under pressure and how you’ve ensured a seamless guest flow in busy environments.
✨Practice Your Communication Style
Since the role requires a confident communicator with a polished manner, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family, focusing on how you would handle guest enquiries and complaints, showcasing your professionalism and discretion.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage reservations and guest feedback. Think of specific instances where you’ve dealt with VIP requests or resolved complaints effectively. This will show your potential employer that you can uphold their brand standards and service culture.
