Senior Receptionist

Job Description

Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber

La Mon Hotel & Country Club

is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Senior Receptionist to maintain Cash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.

About The Role

JOB DESCRIPTION

Job Title: Senior Receptionist

Responsible to: Management / Directors

Main Purpose: Cash handling, balancing, reconciliations, and reservations. To ensure the comfort and satisfaction of all guests and customers.

Main tasks and duties

• Welcome guests warmly and professionally, creating a positive first impression;
• Manage guest check-ins, check-outs, room allocations and reservations;
• Respond to telephone calls, emails and guest enquiries promptly;
• Provide accurate information about hotel facilities, services, local attractions and transport;
• Handle guest complaints and concerns professionally, ensuring timely and satisfactory resolutions;
• Support the Front Office Manager in supervising and coordinating the reception team;
• Assist with training and mentoring new receptionists;
• Maintain accurate guest records, bookings and registration details;
• Liaise with housekeeping to ensure rooms are ready for arriving guests;
• Communicate with maintenance regarding room faults and guest requests;
• Coordinate with food and beverage and other departments to ensure excellent guest experiences;
• Monitor arrivals, departures, VIP guests and special occasions;
• Assist with shift handovers and maintain effective communication between departments;
• Process guest payments, deposits, refunds and invoices accurately;
• Follow hotel policies for billing discrepancies, payment security and financial controls;
• Operate the reception computer and balance the cash till at the end of every shift;
• Maintain all reception records and ledgers as directed by management;
• Process all outgoing mail;
• Provide the relevant departments with daily information, i.e. bookings, resident count or any relevant changes or amendments;
• To ensure all opening procedures and security are adhered to for the protection of staff, property and customers as a whole;
• Greet staff in a friendly and approachable manner;
• Ensure the reception area/lobby remains clean and presentable;
• Maintain a high standard of personal hygiene and appearance;
• Ensure effective communication with management and peers;
• Attend training courses as and when necessary;
• Check and accept deliveries of goods and equipment as necessary;
• Maintain and adhere to the company’s health and safety policies;
• Ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
• Report and, where appropriate, take action on any incident, fire, loss or damage;
• Report all maintenance issues and take appropriate action;
• Any other duties and responsibilities as requested by the management.

Skills Needed

Financial, Managerial / Operational, Hospitality

About The Company

La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a ‘Staycation’, to explore the countless attractions Northern Ireland has to offer.

With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four‑star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.

Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie’s Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

Company Culture

La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.

With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Must have a professional appearance
• Need transportation due to location

Closing Date

Friday 6th November, 2026

Contract Type

fulltime

Salary

Based on Experience

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