At a Glance
- Tasks: Handle reservations and ensure a seamless booking experience for guests.
- Company: La Mon Hotel & Country Club, a vibrant and welcoming workplace.
- Benefits: Full-time position with competitive salary and opportunities for growth.
- Other info: Flexible hours and a supportive environment to develop your skills.
- Why this job: Join a dynamic team and enhance guest experiences in a beautiful setting.
- Qualifications: 12 months of hotel experience required; passion for customer service is key.
The predicted salary is between 20000 - 25000 £ per year.
Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
About The Role
Position: Reservations Executive
Department: Front Office
Reports to: Sales & Events Manager & General Manager
Responsibilities
- Receive incoming reservation enquiries from a variety of customer types including individual leisure guests, corporate guests, tour companies, sporting groups, conference groups and others.
- Respond to email enquiries and bookings professionally and in a business‑like manner.
- Collect online reservations from the online booking agent.
- Complete reservations in the PMS system, ensuring details are accurate.
- Manage reservations, confirming bookings, arranging group bookings, and supporting daily duties in the reservations office.
- Allocate bedrooms, ensuring rates are correct.
- Update OTA listings and monitor rate parity.
- Collaborate closely with the Reservation Team to maintain a high standard of efficiency and quality of work.
- Work closely with the Reception team.
- Maintain effective working relationships with clients, identifying their needs and encouraging repeat business.
- Develop close working relationships with all departments and colleagues to meet guest expectations.
- Generate sales opportunities and business for the future by building strong client relationships.
- Manage all sales enquiries and communicate requests to the relevant departments.
- Ensure effective daily communication of reservation details with Reception, Housekeeping and all departments.
- Consistently update the hotel's accommodation database.
- Assist with any reasonable requests made by the company, including flexibility in hours and responsibilities.
- Assist other departments to deliver the best possible service.
- Comply with all policies and procedures as written in the staff handbook.
- Maintain adherence to Health and Safety Policy requirements.
Required Criteria
- At least 12 months of hotel experience in a similar position.
Desired Criteria
- None specified.
Contract Type: Fulltime
Salary: Based on Experience
Closing Date: Monday 29th June 2026
Reservations Executive employer: La Mon Hotel & Country Club
La Mon Hotel & Country Club is an exceptional employer that values its staff and fosters a collaborative work environment. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members can advance their careers while enjoying the beautiful surroundings of Comber. Our commitment to maintaining high standards of service and teamwork makes us a rewarding place to work for those seeking meaningful employment in the hospitality industry.
Contact Details:
La Mon Hotel & Country Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like La Mon Hotel & Country Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to La Mon Hotel & Country Club
Don't be shy about reaching out to La Mon Hotel & Country Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about La Mon Hotel & Country Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at La Mon Hotel & Country Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
