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- Tasks: Supervise reception, handle cash, and ensure guest satisfaction.
- Company: La Mon Hotel & Country Club, a vibrant independent hotel in Northern Ireland.
- Benefits: Competitive pay, flexible hours, and access to hotel facilities.
- Why this job: Join a dynamic team and make guests' experiences unforgettable!
- Qualifications: Professional appearance, good English, and right to work in the UK.
- Other info: Perfect for those seeking growth in the exciting hospitality industry.
The predicted salary is between 27 - 27 £ per hour.
Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
La Mon Hotel & Country Club is an independent hotel in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise. There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. Working in hospitality is vibrant, flexible, and no two days are ever the same!
We are looking for a Reception Supervisor to maintain cash handling, balancing, reconciliations, and reservations, ensuring the comfort and satisfaction of all guests and customers.
Main tasks and duties:
- To maintain and adhere to the company’s health and safety policies;
- To greet customers with a friendly and approachable manner;
- To supervise and support front desk receptionists during shifts;
- To train and coach front desk staff;
- To ensure facilities hygiene standards are maintained to hotel standards;
- To maintain and operate the reception area to hotel standards;
- To operate the reception computer and balance the cash till at the end of every shift;
- To ensure the operation of the switchboard, dealing with all customer and telephone enquiries;
- To handle guest complaints, special requests, and service recovery;
- To maintain all reception records and ledgers as directed by management;
- Booking and reservations for meals and accommodation;
- Processing all outgoing mail;
- To provide the relevant departments with daily information, i.e. bookings, resident count or any relevant changes or amendments;
- To ensure all opening procedures and security are adhered to for the protection of staff and property, and customers as a whole;
- To promote and sell the hotel and its products with a friendly and helpful manner;
- To greet staff with a friendly and approachable manner;
- To ensure the hotel lobby is kept clean and tidy to hotel standards;
- To clear glasses/cups, etc. that may be in the hotel lobby;
- To deal and handle with customer complaints and requests;
- To maintain a high standard of personal hygiene and appearance;
- To ensure effective communication with management and peers;
- To attend training courses as and when necessary;
- To check and accept deliveries of goods and equipment as necessary;
- To maintain proper and accurate records of all sales and guest accounts, as required;
- To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
- Report and, where appropriate, take action on any incident, fire, loss or damage;
- To report all maintenance issues and take appropriate action;
- Any other duties and responsibilities as requested by the management.
Skills Needed: Financial, Managerial / Operational, Hospitality
Required Criteria:
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have a professional appearance
- Need transportation due to location
Closing Date: Thursday 12th March, 2026
Contract Type: Full-time
Salary: £13.15 Hourly
Reception Supervisor in Belfast employer: La Mon Hotel & Country Club
Contact Detail:
La Mon Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on La Mon Hotel & Country Club. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Reception Supervisor, especially around cash handling and customer service.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions count, especially in hospitality where appearance matters. Show them you take pride in your presentation!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic Reception Supervisor!
We think you need these skills to ace Reception Supervisor in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in the hospitality industry, so don’t be afraid to be yourself.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role at La Mon Hotel & Country Club. Highlight your relevant experience in cash handling, customer service, and team supervision to show us you’re the perfect fit!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. Typos and grammatical errors can make a bad impression, so take the time to ensure everything is polished and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at La Mon Hotel & Country Club
✨Know the Company Inside Out
Before your interview, take some time to research La Mon Hotel & Country Club. Understand their ethos, services, and what makes them unique in the hospitality industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the face of the hotel. Prepare examples from your past experiences where you've handled guest complaints or special requests effectively. Highlighting your ability to maintain a friendly and approachable manner will demonstrate that you can ensure guest satisfaction.
✨Demonstrate Leadership Qualities
Since the role involves supervising and training front desk staff, think of instances where you've led a team or trained new employees. Be ready to discuss your leadership style and how you motivate others, as this will be crucial for the position.
✨Prepare for Practical Scenarios
Expect to be asked about specific situations you might encounter at the reception desk, such as balancing cash tills or managing reservations. Practise your responses to these scenarios so you can showcase your problem-solving skills and operational knowledge during the interview.