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- Tasks: Supervise front desk operations and ensure guest satisfaction.
- Company: La Mon Hotel & Country Club, a vibrant independent hotel in Northern Ireland.
- Benefits: Competitive hourly wage, flexible hours, and access to fitness facilities.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel at home.
- Qualifications: Good command of English and a professional appearance required.
- Other info: Perfect for those seeking a fun and varied work environment.
The predicted salary is between 27300 - 27300 £ per year.
Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
La Mon Hotel & Country Club is an independent hotel in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise. There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions. Working in hospitality is vibrant, flexible, and no two days are ever the same!
We have an exciting new role to join our growing team. We are looking for a Reception Supervisor to maintain cash handling, balancing, reconciliations, and reservations, ensuring the comfort and satisfaction of all guests and customers.
About The Role
Responsible to: Head Receptionist/Management / Directors
Main Purpose: Cash handling, balancing, reconciliations, and reservations. To ensure the comfort and satisfaction of all guests and customers.
Main tasks and duties:
- To maintain and adhere to the company’s health and safety policies;
- To greet customers with a friendly and approachable manner;
- To supervise and support front desk receptionists during shifts;
- To train and coach front desk staff;
- To ensure facilities hygiene standards are maintained to hotel standards;
- To maintain and operate the reception area to hotel standards;
- To operate the reception computer and balance the cash till at the end of every shift;
- To ensure the operation of the switchboard, dealing with all customer and telephone enquiries;
- To handle guest complaints, special requests, and service recovery;
- To maintain all reception records and ledgers as directed by management;
- Booking and reservations for meals and accommodation;
- Processing all outgoing mail;
- To provide the relevant departments with daily information, i.e. bookings, resident count or any relevant changes or amendments;
- To ensure all opening procedures and security are adhered to for the protection of staff and property, and customers as a whole;
- To promote and sell the hotel and its products with a friendly and helpful manner;
- To greet staff with a friendly and approachable manner;
- To ensure the hotel lobby is kept clean and tidy to hotel standards;
- To clear glasses/cups, etc. that may be in the hotel lobby;
- To deal and handle with customer complaints and requests;
- To maintain a high standard of personal hygiene and appearance;
- To ensure effective communication with management and peers;
- To attend training courses as and when necessary;
- To check and accept deliveries of goods and equipment as necessary;
- To maintain proper and accurate records of all sales and guest accounts, as required;
- To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
- Report and, where appropriate, take action on any incident, fire, loss or damage;
- To report all maintenance issues and take appropriate action;
- Any other duties and responsibilities as requested by the management.
Skills Needed: Financial, Managerial / Operational, Hospitality
Required Criteria:
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have a professional appearance
- Need transportation due to location
Desired Criteria:
Closing Date: Thursday 26th March, 2026
Contract Type: fulltime
Salary: £13.15 Hourly
Front Desk Supervisor - Guest Experience Leader in Belfast employer: La Mon Hotel & Country Club
Contact Detail:
La Mon Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor - Guest Experience Leader in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on La Mon Hotel & Country Club. Understand their ethos and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in cash handling and guest satisfaction can shine in the role of Reception Supervisor. Confidence is key!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in hospitality. A smart appearance shows that you take the role seriously and respect the company’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Front Desk Supervisor - Guest Experience Leader in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects our hospitality ethos.
Tailor Your Application: Make sure to tailor your application specifically for the Front Desk Supervisor role. Highlight your relevant experience in cash handling, guest relations, and team supervision to show us you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at La Mon Hotel & Country Club!
How to prepare for a job interview at La Mon Hotel & Country Club
✨Know the Company Inside Out
Before your interview, take some time to research La Mon Hotel & Country Club. Understand their ethos, services, and what makes them unique in the hospitality industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Desk Supervisor, you'll be the face of the hotel. Prepare examples from your past experiences where you've successfully handled guest complaints or special requests. Highlighting your ability to maintain a friendly and approachable manner will demonstrate that you can ensure guest satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves supervising and training front desk staff, be ready to discuss your leadership style. Share specific instances where you've coached or supported team members, and how you’ve contributed to a positive work environment. This will show that you’re not just a good fit for the role, but also for the company culture.
✨Prepare for Practical Scenarios
Expect to be asked about cash handling, balancing, and reconciliations during the interview. Brush up on your financial skills and be prepared to discuss how you would manage these tasks efficiently. You might even be given a scenario to solve, so think through how you would approach it logically and calmly.