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- Tasks: Troubleshoot and resolve hardware issues for clients, focusing on Dell products.
- Company: LA Micro Group is a tech company providing bespoke computers and solutions.
- Benefits: Gain hands-on experience in tech support with potential for growth and learning.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in technical support and strong knowledge of hardware required.
- Other info: Office-based role in Bracknell, 5 days a week, 8:45am - 5:45pm.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Technical Support Engineer role at LA Micro Group UK Ltd
Join to apply for the Technical Support Engineer role at LA Micro Group UK Ltd
We’re looking for someone to troubleshoot and resolve hardware and hardware-related software issues both remotely and physically from our warehouse, resolving client issues, with a focus on Dell hardware!
LA Micro Group is an independent technology group, home to LA Direct Solutions and Bytestock. We build and supply quality and bespoke computers to end users, brokers, resellers, and trade while ensuring our customers meet their exact requirements.
If you’re interested in providing technical support, we want to hear from you!
Key Responsibilities:
- Provide timely and effective technical support to customers via email and phone.
- Resolve hardware build issues within the warehouse, adhering to Dell cable routing diagrams and machine specs.
- Communicate with sales representatives regarding issues with builds and further their understanding of products.
- Document and track customer issues and resolutions in our support system.
- Write documentation on new servers and issue resolution for internal and external use.
- Troubleshoot and support network configurations, including familiarity with switches and routing protocols.
- Apply basic knowledge of programming languages such as C++, Python and Linux command line to enable customers to resolve hardware issues.
You will have:
- Proven experience in technical support.
- Strong knowledge of hardware, particularly with Dell products, network troubleshooting and switch configurations.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused with a commitment to providing exceptional service.
Desirable but not essential:
- Basic programming skills in C++ and Python are a plus.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Dell) are a plus.
- Experience with Microsoft NAV Dynamics, Office 365, VPNs, SQL, Metabase, and MDM systems.
This role will be based in our office in Bracknell, 5 days a week: 8:45am – 17:45pm
If you like the sound of this role and feel you’d make a great addition to the team, then click Apply Now and we will be in touch shortly!
We’re looking for someone to troubleshoot and resolve hardware and hardware-related software issues both remotely and physically from our warehouse, resolving client issues, with a focus on Dell hardware!
REF-223 252
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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Technical Support Engineer employer: LA Micro Group UK Ltd
Contact Detail:
LA Micro Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Dell hardware and common troubleshooting techniques. Since the role focuses on resolving issues related to Dell products, having a solid understanding of their systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills. You'll need to explain technical concepts to non-technical users, so practice simplifying complex ideas into easy-to-understand language. This will help you stand out as a customer-focused candidate.
✨Tip Number 3
Gain hands-on experience with network configurations and troubleshooting. If you can demonstrate practical knowledge of switches and routing protocols, it will show that you're ready to tackle the technical challenges of the role.
✨Tip Number 4
Consider obtaining relevant certifications like CompTIA A+ or Microsoft Certified Professional. While not essential, these qualifications can enhance your credibility and show your commitment to professional development in technical support.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with Dell hardware. Include specific examples of troubleshooting and resolving hardware issues to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer-focused approach and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills, particularly those related to network troubleshooting, switch configurations, and any programming languages you know, such as C++ or Python. This will help you stand out as a candidate.
Prepare for Potential Questions: Think about common technical support scenarios and how you would handle them. Be ready to discuss your problem-solving process and how you communicate technical concepts to non-technical users.
How to prepare for a job interview at LA Micro Group UK Ltd
✨Know Your Dell Hardware
Since the role focuses on Dell products, make sure you brush up on your knowledge of their hardware. Familiarise yourself with common issues and solutions related to Dell systems, as well as the specific cable routing diagrams mentioned in the job description.
✨Demonstrate Your Troubleshooting Skills
Be prepared to discuss your troubleshooting process during the interview. You might be asked to walk through how you would resolve a specific hardware issue, so think of examples from your past experience that showcase your problem-solving abilities.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to convey complex information to non-technical users. This will demonstrate your ability to provide exceptional customer service.
✨Showcase Your Programming Knowledge
While not essential, having basic programming skills in languages like C++ and Python can set you apart. Be ready to discuss any relevant experience you have with these languages, especially in relation to troubleshooting or automating tasks.
