At La Maritxu, we craft exceptional Basque cheesecakes and pair them with warm, genuine hospitality. Inspired by our Basque heritage, we're a fast-growing team with shops across London, and everything we do is guided by four values: - Be human first. We're people looking after people. Guests, colleagues, suppliers: everyone gets warmth, honesty and respect, especially when it's busy. - Always moving forward. We're growing fast, and we want you growing with us. We try new things, own our mistakes and raise the bar a little every day. - Every link makes the chain stronger. A perfect slice of cheesecake starts long before it reaches the counter. Bakers, drivers, shop teams, office: no role is small, and we only win together. - Be proud. Our name goes on everything we make. We sweat the details because they're what people remember, and we want you to be proud to say you work here. Operations & Business Growth: Analyse financial reports, spot trends and put solutions in place to drive profitability, sales and efficiency. Develop local marketing initiatives and promotions to grow visibility and footfall. People Leadership: Own the full employee lifecycle: recruitment, onboarding, training, performance and retention. Lead and develop your team (Assistant Manager, Team Leaders and Shop Assistants) so they feel looked after, engaged and able to grow. Build and maintain the shop's succession plan, delivering on People KPIs such as staff turnover and internal promotions. Financial Management & Reporting: Manage P&L, sales targets, labour costs, waste, cash control and payroll. Dig into the numbers to find improvements and ensure financial policies are followed. Brand & Quality: Uphold the highest standards in product quality, presentation, food safety, allergen compliance and shop presentation. Be the guardian of the La Maritxu brand, making sure every guest interaction reflects our values. Supply Chain Coordination: Work closely with our production team and suppliers, optimise stock to minimise waste, and forecast demand in line with sales trends and promotions. Incident Leadership: Lead the team calmly through challenges, from operational disruptions to emergencies. Develop protocols, train the team and run post-incident reviews to build resilience. Daily Oversight: Ensure smooth day-to-day operations, including opening and closing, stock management and a clean, welcoming shop. Proven management experience in retail, hospitality or food service, with a track record of commercial results and developing teams. A leader who puts people first: you set the standard, stay positive under pressure and bring out the best in those around you. Commercially astute, with strong financial acumen, attention to detail and organisation. An excellent communicator and curious learner who's always looking for the next improvement. Someone who lives our values: human first, always moving forward, a team player who strengthens every link, and proud of the work. Knowledge of food safety, health & safety regulations and stock management is essential. Able to work on-site 5 days a week in our London shops. Be a driving force behind a much-loved brand growing across London. Real opportunities to develop and progress as we open new sites. Join a team where we support each other, learn together and win together. - If you're a people-first leader who takes pride in doing things properly, apply now. We'd love to hear from you. - La Maritxu Basque Cheesecake is an equal opportunity employer. TPBN1_UKCT
