At a Glance
- Tasks: Lead service delivery excellence and manage key performance indicators.
- Company: Dynamic organisation focused on innovative service management.
- Benefits: Competitive rate, flexible working, and opportunities for professional growth.
- Other info: Inclusive workplace welcoming diverse applicants and offering support throughout the recruitment process.
- Why this job: Make a real impact by driving service improvements and customer satisfaction.
- Qualifications: Experience in service management and strong leadership skills.
Role: Workforce Delivery Manager
Rate: £450 inside IR35
Location: London – 3 days onsite, 2 days WFH
Duration: 6 months
Accountabilities
- Drives account‑centricity, ensuring excellence in service management around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
- Manages the delivery of service level agreements (SLAs) and provides results on time with high quality and within budget.
- Manages the overall Service Delivery programme scope and maintains its continuous alignment with strategic business objectives, setting programme plans and making recommendations to modify.
- Manages service review management, planning, preparing, reporting, and uses customer feedback to ensure customer needs continue to be understood, sharing outputs with all key stakeholders to enable current and future needs.
- Manages reporting of performance against internal KPIs and SLAs and identifies service risks and mitigating actions with the support from key stakeholders.
- Ensures service improvement plans are in place to drive continual service improvement to enhance services and support, driving customer excellence.
- Ensures all customers needs are met through service delivery from contract through to successful transition of services, from delivery to support.
- Manages periodic status and risk discussions with programme partners, evaluating and discussing programme results and lessons learned throughout the programme lifecycle.
- Manages the implementation of agile practices, continuous improvement and delivery, lean tools and techniques, using advanced technical knowledge.
- Manages a team to standards and programme management methodology, including compliance with relevant regulations.
- Builds credibility in relationships with partners at multiple levels, including those external to the organisation.
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in service delivery.
- Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
- Implements ways to improve working processes within the area of service delivery.
We welcome applications from all individuals, regardless of background or identity. We encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Workforce Delivery Manager employer: LA International
As a Workforce Delivery Manager in London, you will thrive in a dynamic work culture that prioritises excellence and continuous improvement. Our commitment to employee growth is evident through tailored coaching and development opportunities, ensuring you can enhance your skills while contributing to impactful service delivery. With a flexible work arrangement of three days onsite and two days working from home, we foster a supportive environment that values diverse backgrounds and encourages all individuals to apply.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around service delivery and customer excellence.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when discussing your management skills and service improvement strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Workforce Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Workforce Delivery Manager. Highlight your experience in service management, SLAs, and customer feedback. We want to see how you’ve driven excellence in your previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed service delivery and improved processes in the past. We love a good story!
Showcase Your Leadership Skills:As a Workforce Delivery Manager, you'll be leading a team. Make sure to highlight your coaching and mentoring experiences. We want to know how you've developed talent and driven performance in your previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at LA International
✨Know Your SLAs Inside Out
Make sure you understand the service level agreements (SLAs) relevant to the role. Be prepared to discuss how you've managed SLAs in the past and how you ensure they are met. This shows that you can drive account-centricity and deliver results on time.
✨Showcase Your Agile Experience
Since the role involves implementing agile practices, come ready to share specific examples of how you've used agile methodologies in previous projects. Highlight any lean tools or techniques you've applied to improve service delivery.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators (KPIs) and be ready to discuss how you've reported on performance in the past. Think about how you identified service risks and what mitigating actions you took, as this will demonstrate your proactive approach.
✨Build Relationships with Stakeholders
The ability to build credibility with partners is crucial. Prepare examples of how you've successfully managed relationships at various levels, both internally and externally. This will show your capability in managing service review discussions and ensuring customer needs are met.
