Required Skills & Experience
Core Experience
- 10+ years of IT Service Management experience, with 5+ years in SIAM or multi-vendor environments.
- Strong hands-on experience in implementing ITIL processes.
- Proven track record of managing complex service ecosystems with multiple suppliers.
Technical & Functional Skills
- Deep knowledge of SIAM frameworks and operating models.
- Strong expertise in ITIL v3/v4 practices and process implementation.
- Experience with ITSM tools (ServiceNow preferred).
- Understanding of cloud, infrastructure, and application services.
Leadership & Soft Skills
- Strong leadership and stakeholder management skills.
- Excellent communication and negotiation abilities.
- Ability to influence cross-functional and external teams.
- Strong analytical, problem-solving, and decision-making skills.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
