Change Manager – SC Cleared – 6 Month Contract, Onsite in Wokingham
Rate: £450–£500 per day via Umbrella.
Key Responsibilities
- Raise and manage Change Requests (CRs) in line with ITSM processes and governance standards.
- Coordinate and follow up on changes through to successful closure, ensuring timelines and SLA adherence.
- Act as a liaison between internal resolver groups and external third‑party vendors to drive resolution and implementation.
- Monitor and track change progress, ensuring risks and dependencies are identified and mitigated.
- Support change planning, scheduling, and execution in collaboration with stakeholders.
- Ensure compliance with ITIL/ITSM best practices and organizational policies.
- Maintain clear documentation and provide timely status updates to stakeholders.
- Handle change activities related to Critical National Infrastructure (CNI) and substation environments, ensuring minimal operational impact.
Key Skills & Experience
- Hands‑on experience in ITSM Change Management processes.
- Basic understanding of network concepts (e.g., connectivity, infrastructure components).
- Strong coordination and stakeholder management skills.
- Ability to work with third‑party vendors and cross‑functional teams.
- Experience in tracking, reporting, and driving issue resolution.
- Good communication and organizational skills.
Preferred Skills
- Familiarity with ITIL framework or relevant certification.
- Experience working in CNI, utilities, or substation environments.
- Exposure to ticketing tools (e.g., ServiceNow or similar ITSM platforms).
Security Requirement
Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of 10 weeks.
Equal Opportunity
We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
