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- Tasks: Support digital onboarding of energy customers and optimise customer journeys.
- Company: Dynamic energy company focused on digital transformation.
- Benefits: Competitive daily rate, remote work flexibility, and a collaborative team environment.
- Other info: Open to diverse applicants; we value unique backgrounds and perspectives.
- Why this job: Join a long-term project and make a real impact in the energy sector.
- Qualifications: Experience in digital environments and strong analytical skills required.
6 Month contract initially
Based: Mainly remote - maximum of 1 day p/w onsite in Windsor
Rate - £Market rates p/d via Umbrella
We have a great opportunity for a Business Analyst on a long term program of work.
Key Responsibilities:- Support the NTB Product Manager with a strong focus on the digital onboarding of energy customers, including direct, partner, and PCW sales channels.
- Act as a bridge between Product and Technology, supporting the Product Manager and squad through the optimisation lifecycle with a particular focus on technical feasibility, dependency management, and cross-squad coordination and alignment.
- Contribute to the optimisation and continuous improvement of digital customer journeys, ensuring effective conversion rate optimisation and enhanced customer experience.
- Collaborate closely with product, design, and engineering teams to translate business requirements into clear, actionable solutions.
- Provide clear and confident communication to stakeholders, simplifying complex concepts and ensuring shared understanding across teams.
- Strong understanding of industry processes for Energy Suppliers, particularly around Change of Supply (CoS), Partner/PCW acquisitions and retention, and Home Move journeys.
- Proven experience working in agile delivery teams within digital or ecommerce environments.
- Strong knowledge of digital customer journeys and best practices for conversion rate optimisation.
- A data-driven mindset, with excellent prioritisation, analytical, and problem-solving skills.
- Ability to work cross-functionally and collaborate effectively with diverse teams, including product, design, and technology.
- Excellent stakeholder management and communication skills, with the ability to simplify and articulate complex ideas clearly.
- Ideally 8+ years of experience in domain and as a business analyst.
- Experience with Salesforce CRM.
- Previous experience as a Digital Product Manager or Business Analyst in a digital-first or ecommerce-led organisation.
- Experience working within the energy or utilities sector.
- Exposure to partner-led digital channels, including PCWs and third-party integrations.
- Familiarity with experimentation frameworks, A/B testing, and performance optimisation tools.
- Experience coordinating work across multiple squads or teams in a scaled agile environment.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Business Analyst (customer acquisitions journey via digital ) in Windsor employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (customer acquisitions journey via digital ) in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in energy or digital roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its digital customer journeys. Be ready to discuss how your experience aligns with their needs, especially around conversion rate optimisation and agile delivery.
✨Tip Number 3
Show off your skills! If you have any relevant projects or case studies, bring them to the table. Demonstrating your analytical mindset and problem-solving abilities can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst (customer acquisitions journey via digital ) in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with digital customer journeys and any relevant projects you've worked on that align with our focus on customer acquisitions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've optimised digital onboarding processes or improved conversion rates in previous roles.
Showcase Your Communication Skills: Since clear communication is key, make sure your application reflects your ability to simplify complex ideas. Use straightforward language and structure your thoughts logically to demonstrate your stakeholder management skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LA International
✨Know Your Digital Onboarding
Make sure you understand the digital onboarding process for energy customers inside and out. Brush up on the key sales channels like direct, partner, and PCW. Being able to discuss these confidently will show that you're ready to support the Product Manager effectively.
✨Speak Their Language
Familiarise yourself with industry jargon and concepts, especially around Change of Supply (CoS) and customer journeys. This will help you communicate clearly with stakeholders and demonstrate your knowledge of the energy sector, making it easier to bridge the gap between product and technology.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've optimised digital customer journeys or improved conversion rates. This will highlight your data-driven mindset and problem-solving abilities, which are crucial for this role.
✨Collaboration is Key
Be ready to talk about your experience working cross-functionally with diverse teams. Share specific examples of how you've collaborated with product, design, and engineering teams to translate business requirements into actionable solutions. This will demonstrate your ability to work effectively in an agile environment.