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- Tasks: Lead a dynamic research team and drive user-centred design strategies.
- Company: Join an award-winning organisation with a focus on innovation and support.
- Benefits: Competitive daily rate, remote work flexibility, and professional development opportunities.
- Why this job: Make a real impact by shaping user experiences in a progressive environment.
- Qualifications: Experience in user research, team management, and excellent communication skills.
- Other info: Exciting projects with opportunities for career growth and mentorship.
The predicted salary is between 36000 - 60000 £ per year.
SC CLEARED • 6 Month contract initially • Based: Remote / Max 1 day per month
Rate: Market rates p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a User Researcher to join the team.
The User Experience Researcher will be primarily responsible for management of the research team, implementation and management of research processes, overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing.
A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects.
Key ResponsibilitiesAs a User Researcher you will be accountable for:
- Managing the User research team and assume responsibility for outputs/deliverables
- Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes
- Ownership of the SME Customer Research Panel - recruitment, engagement and controls
- Designing and conducting usability research both online and in the field and provide recommendations for improvement
- Serve as a member of a team that acts as a 'repository' of research-based usability knowledge
- Work with project Stakeholders and team members to test business requirements using the most appropriate method
- Lead, develop and motivate the User Research Team
- Determine user needs by conducting in-depth analysis across a range of research practices
- Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers
- Manage and develop other researchers to assure and improve research practice
- Lead moderated user testing and workshops
- Observe UX Team conducting user testing and workshops to ensure done in a compliant and effective way, providing feedback as appropriate
- Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first
- Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design)
- Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements
- Usability moderating (all types, particularly one-on-one)
- Experimental design
- Test method selection
- Statistical/qualitative/quantitative analysis
- Presentations (verbal and written)
- Excellent communication and presentation skills, both written and oral
- Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
- Proven experience of mentorship and management skills
- Proven experience of effective time management of self and others
- Ability to impact assess workload and manage delivery expectations and deadlines appropriately
- Choose appropriate methods and advise on application of research methods to assure best practice
- High level of customer focus and understanding of customer needs
- Experienced in usability test moderating (all types, particularly one-on-one)
- Participant recruiting/screener creation
- Proven experience of managing, executing and analysing usability test sessions
- Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
- Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
- Precise and high attention to detail
- Be passionate about uses of information architecture/usability/accessibility
- Experience within a research and digital environment
- Uses strategic insight and aligns user research activities to inform decision making and action
This is an excellent opportunity on a great project of work, if you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
User Researcher employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for User Researcher roles. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to user research. Think about your past experiences and how they align with the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your best user research projects. Include case studies that demonstrate your process and impact. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team and make a difference in user experience.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight relevant experience and skills that match the job description, like usability testing and team management. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about user research and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Research Skills: In your application, don’t forget to showcase your research skills. Mention specific methodologies you've used and any successful projects you've led. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get noticed. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LA International
✨Know Your Research Methods
Make sure you brush up on various research methods, especially usability testing and user-centred design principles. Be ready to discuss how you've applied these methods in past projects and how they can benefit the team.
✨Showcase Your Leadership Skills
As a User Researcher, you'll be managing a team. Prepare examples of how you've mentored others or led projects in the past. Highlight your ability to motivate and manage workloads effectively.
✨Understand the Company’s Goals
Research the organisation's mission and recent projects. Be prepared to discuss how your skills align with their objectives and how you can contribute to their user research strategy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in agile environments.
