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For Companies At a Glance
- Tasks: Lead user experience initiatives and improve colleague engagement across technology services.
- Company: Award-winning tech consultancy with a focus on user-centred design.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experiences in a dynamic tech environment.
- Qualifications: Experience in user experience design and strong communication skills.
- Other info: Join a diverse team and contribute to innovative projects with global reach.
The predicted salary is between 45000 - 75000 ÂŁ per year.
The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end‑to‑end colleague experience across all Workplace Technology domains—Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration. This role acts as the voice of the user within the technology organization, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity.
Key Responsibilities
- User Insight & Experience Measurement: Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains. Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services. Identify pain points, unmet needs, and opportunities for improvement through qualitative and quantitative insights. Partner with domain owners to translate insights into actionable enhancements, backlog items, and service improvements. Track experience trends over time and provide clear reporting to leadership and product teams.
- Engagement & Communication: Develop and deliver communication campaigns that support awareness, adoption, and understanding of Workplace Technology services. Create engaging content for Viva Engage, internal channels, and digital platforms to promote updates, tips, and success stories. Tailor messaging to different user groups, ensuring clarity, accessibility, and relevance. Support change and adoption activities for new features, tools, and service improvements.
- Experience Advocacy & Collaboration: Act as a central point of coordination for user experience across all Workplace Technology domains. Champion user‑centred design principles and ensure they are embedded in service lifecycle activities. Facilitate workshops, listening sessions, and focus groups to deepen understanding of user needs. Work closely with Product Managers, Service Owners, Support teams, and Communications to ensure a consistent, high‑quality experience. Provide guidance on tone, messaging, and user‑friendly approaches to technical content.
- Continuous Improvement: Maintain a clear view of experience‑related risks, dependencies, and improvement opportunities across domains. Support the development of experience KPIs, success measures, and dashboards. Contribute to the evolution of Workplace Technology's operating model, ensuring user experience is a core pillar. Benchmark against industry best practice and bring fresh ideas for engagement, measurement, and communication.
Please send latest CV. Due to the nature and urgency of this post, candidates holding or who have held high‑level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks.
User Experience Lead employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Lead
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that User Experience Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in user experience. We recommend including case studies that demonstrate how you've improved user journeys and engagement—this will make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to user experience. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you can clearly showcase your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that User Experience Engagement Lead position!
We think you need these skills to ace User Experience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the User Experience Lead role. Highlight your experience with user insights, engagement strategies, and any relevant projects that showcase your skills in improving user experiences.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to create engaging content and tailor messages for different audiences. Use examples from your past work where you’ve successfully communicated complex ideas simply.
Highlight Collaboration Experience: This position requires working closely with various teams. Share specific instances where you've collaborated with product managers or service owners to enhance user experiences. It’s all about showing us how you can be a team player!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LA International
✨Know Your User Experience Inside Out
Before the interview, dive deep into the user experience principles relevant to the role. Familiarise yourself with the key responsibilities like user insight measurement and engagement strategies. Be ready to discuss how you would approach understanding user needs and translating insights into actionable improvements.
✨Showcase Your Communication Skills
Since this role involves developing communication campaigns, prepare examples of how you've effectively communicated complex ideas in the past. Think about how you can tailor messages for different audiences and be ready to share your strategies for promoting user adoption and satisfaction.
✨Prepare for Collaboration Questions
Expect questions about teamwork and collaboration, as you'll be working closely with various stakeholders. Reflect on past experiences where you've successfully collaborated with product managers or service owners to enhance user experience. Highlight your ability to champion user-centred design principles.
✨Bring Fresh Ideas for Continuous Improvement
The role emphasises continuous improvement, so come prepared with innovative ideas or best practices you've encountered in the industry. Discuss how you would benchmark against these practices and contribute to evolving the operating model to prioritise user experience.
