At a Glance
- Tasks: Deliver top-notch IT support for Apple devices and ensure a seamless customer experience.
- Company: Join a world-leading organisation that values your growth and impact.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional development.
- Other info: Flexible work culture that embraces diversity and encourages all to apply.
- Why this job: Make a real difference while honing your tech skills in a dynamic setting.
- Qualifications: Strong customer service and troubleshooting skills; experience with Apple devices preferred.
The predicted salary is between 30000 - 40000 £ per year.
6 month contract initially with extensions
Based: London
Rate: £Market rates per day (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
The ideal candidate will deliver exceptional IT support to employees and contractors by diagnosing, troubleshooting, and resolving Apple device, operating system, and application issues. Ensure seamless customer experience through end-to-end incident ownership, effective communication, ITSM ticket management, and collaboration with specialised support teams.
Key Responsibilities- Provide technical support to Client employees and contractors in person
- Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
- Diagnose and troubleshoot technical issues according to client expectations
- Document issues, troubleshooting steps, and resolutions in ticketing system
- Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
- Escalate unresolved complex issues to appropriate support teams
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
- Excellent English-language oral and written communication skills
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Experience providing hardware and software technical support for Apple devices
- Experience troubleshooting macOS and iOS tools & applications and operating systems
- Experience in using any ITSM tool (e.g. Service Now)
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
