At a Glance
- Tasks: Lead the design and implementation of innovative ServiceNow solutions for global environments.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Competitive daily rate, flexible working days, and opportunities for contract extensions.
- Other info: Inclusive workplace with support for all applicants during the recruitment process.
- Why this job: Make a real impact by driving transformation in enterprise-scale ServiceNow projects.
- Qualifications: Proven experience in ServiceNow architecture and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
6 Month contract initially + Extensions
Based: 2-3 days p/w onsite in Crawley
Rate - £550 - £650 p/d (via Umbrella)
Key Responsibilities- Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
- Lead architecture/design workshops, gap analysis, and provide technical governance.
- Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
- Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
- Establish and enforce platform governance, design standards, and release management processes.
- Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
- Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
- Support Lighthouse implementations as scalable models for global rollouts.
- Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
- Lead design authority forums; mentor developers and administrators.
- Provide hypercare support, knowledge transfer, and user training during implementations.
- Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
- Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
- Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
- Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).
- Broader platform/solution architecture for all other ServiceNow outcomes.
- Strong communication, stakeholder management, leadership, documentation, and team collaboration.
- Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.
- Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.
Equal Opportunity Employer
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
ServiceNow Technical Architect employer: LA International
As a ServiceNow Technical Architect, you will join a forward-thinking company that prioritises innovation and employee development. With a collaborative work culture in Crawley, you will have the opportunity to lead transformative projects while benefiting from competitive rates and flexible working arrangements. The company is committed to fostering a diverse environment and offers ample growth opportunities, making it an excellent employer for those seeking meaningful and rewarding careers.
