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For Companies At a Glance
- Tasks: Manage ICT service delivery and ensure top-notch performance across platforms.
- Company: Join LA International, an award-winning global ICT consultancy.
- Benefits: Remote work with occasional travel, competitive pay, and a chance to grow your skills.
- Why this job: Be part of a dynamic team improving services and making a real impact.
- Qualifications: Experience in service management and knowledge of ITIL standards.
- Other info: 3 to 6 month contract with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
An experienced Service Manager is needed. You will be responsible for managing the service delivery of ICT services and working with teams from IT service operations.
Responsibilities
- Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
- All service and support functions remain responsive to customer needs.
- The service catalogue and wider IT service operations knowledge library is maintained.
- Engagement with first line [Service Desk] when required to support platform functionality and availability.
- Adequate reporting and service standards are met for their specific service.
- All technical change is communicated and managed, with appropriate governance.
- A programme of continual service improvement is put in place across the wider service delivery function.
- Carry out processes to ITIL standards including Change, Incident and Problem Management.
- Interactions with customers, at pace to ensure services are appropriately managed within SLA's / SLE's.
Contract and location
This role will be based remotely with occasional travel when requested to Corsham. The contract is for 3 to 6 months initially inside IR35.
Application requirement
To be considered an updated CV is required.
Service Manager - SC Cleared employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - SC Cleared
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about your past experiences and how they align with the responsibilities listed in the job description. We want you to shine!
✨Tip Number 3
Showcase your skills! If you have any relevant certifications or training in ITIL or service management, make sure to highlight them during your conversations. It’s all about proving you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing ICT services and any relevant ITIL processes you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you improved service delivery or enhanced customer satisfaction. This helps us see the impact you've made in previous roles.
Keep It Clear and Concise: We appreciate clarity! Keep your application clear and concise, focusing on the most relevant information. Avoid jargon unless it’s necessary, and make sure your points are easy to understand.
Apply Through Our Website: For the best chance of success, apply through our website. This ensures your application goes directly to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at LA International
✨Know Your ITIL Inside Out
As a Service Manager, you'll need to demonstrate a solid understanding of ITIL standards. Brush up on Change, Incident, and Problem Management processes, and be ready to discuss how you've applied these in previous roles.
✨Showcase Your Service Delivery Experience
Prepare examples that highlight your experience in managing service delivery across multiple platforms. Be specific about the challenges you faced and how you ensured service availability and performance.
✨Engage with Customer Needs
Since customer responsiveness is key, think of instances where you successfully engaged with customers to meet their needs. Be ready to share how you maintained service standards and improved customer satisfaction.
✨Communicate Change Effectively
Communication is crucial in this role. Prepare to discuss how you've managed technical changes in the past, ensuring all stakeholders were informed and governance was maintained. Highlight any successful change management initiatives you've led.
