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- Tasks: Design user-centred services and improve customer journeys with innovative solutions.
- Company: Join a world-leading organisation that values creativity and impact.
- Benefits: Competitive daily rate, remote work flexibility, and professional development support.
- Why this job: Make a real difference in service design while collaborating with diverse teams.
- Qualifications: Degree in UX or relevant experience as a Service Designer required.
- Other info: Opportunity for growth in a dynamic, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
6 Month contract initially. Based: Remote - max 1 day per month onsite in London. Rate: £Market rates p/d - (via Umbrella company).
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team.
Key Responsibilities- Able to review a journey from start to finish which extends outside of Digital, providing an end-to-end view of a product or service without reliance on other teams.
- Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through discovery, ideation, design, delivery and measuring impact.
- Work independently to manage service design projects and problem statements while contributing to the broader Service Design team.
- Build strong relationships with stakeholders and competently present back to them at all required levels; push back when views do not align with project goals or user needs and escalate when required.
- Conduct Service Discovery to identify and deliver high-quality, user-centered products and services.
- Create prototypes to demonstrate ideas and how to improve services.
- Research the problem space with the wider UX team to shape ideas and solutions with real user needs; communicate findings into actionable steps for stakeholders.
- Design and deliver engaging workshops for teams, customers and stakeholders.
- Enable the business focus around customer journey maps and service blueprints to understand current work and identify gaps to define future expectations.
- Ideation and critical thinking: generate ideas and provide constructive critique; help teams improve creative capability.
- Think holistically when designing a product or service, while remaining detail-oriented and delivery-focused.
- Adhere to regulations including Consumer Duty, focusing on delivering good customer outcomes.
- Raise concerns and challenges to colleagues and senior stakeholders to advocate for the user experience and business outcomes.
- Usability moderating (all types, particularly one-on-one)
- Experimental design
- Test method selection
- Statistical/qualitative/quantitative analysis
- Presentations (verbal and written)
- Degree in UX or relevant subject and/or solid experience in a Service Designer position
- Strong communication and presentation skills, both written and oral
- Excellent relationship skills - able to operate effectively with internal stakeholders and external suppliers and partners
- Experience of effective time management of self
- Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately
- Influence appropriate research methods to assure required outcomes
- High level of customer focus and understanding of customer needs
- Ability to user test moderating (all types, particularly one-on-one)
- Ability to conduct participant recruiting/screener creation for research
- Able to execute and analyse usability test sessions
- An understanding of agile development environments and how others work within UX teams
- Demonstrable ability to take initiative and seek opportunities to innovate and create effective change
- Precise and high attention to detail
- Be passionate about information architecture, usability and accessibility
- Experience within a research and digital environment
- Uses strategic insight and aligns user research activities to inform decision making and action
Service Designer employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect on LinkedIn. The more connections you make, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a Service Designer. Use case studies to demonstrate your process from discovery to delivery, and don’t forget to include any prototypes or user testing results.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your ability to manage projects and build relationships with stakeholders. We want to see your passion and problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your relevant experience and skills that match the job description, especially around user-centred design and stakeholder engagement.
Showcase Your Projects: Include examples of your previous work that demonstrate your ability to manage service design projects. Use clear visuals or links to prototypes you've created, as this will help us see your thought process and creativity in action.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This makes it easier for us to see how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LA International
✨Know Your Service Design Inside Out
Before the interview, make sure you’re well-versed in service design principles and methodologies. Brush up on your knowledge of user journeys, customer experience, and how to create effective prototypes. Being able to discuss these topics confidently will show that you’re not just familiar with the role but passionate about it.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Think about times when you had to push back on ideas that didn’t align with user needs or project goals. This will demonstrate your ability to advocate for the user experience while maintaining professional relationships.
✨Bring Your Best Ideas to the Table
Come prepared with a few ideas or concepts related to service design that you can share during the interview. This could be a new approach to a common problem or an innovative way to enhance user experience. It shows initiative and creativity, which are key traits for a Service Designer.
✨Practice Your Presentation Skills
Since strong communication is crucial for this role, practice presenting your ideas clearly and concisely. You might even want to simulate a workshop scenario where you explain a concept or lead a discussion. This will help you feel more comfortable and confident during the actual interview.
