At a Glance
- Tasks: Lead user research to shape digital public services and ensure they meet real user needs.
- Company: Join a world-leading organisation committed to progressive change and user-centred design.
- Benefits: Flexible rate, hybrid working, and opportunities for professional development.
- Other info: Mentorship opportunities and a dynamic environment for career growth.
- Why this job: Make a real impact on public services while collaborating with diverse teams.
- Qualifications: Experience in user research and a passion for user-centred design.
SC or Eligible for SC
12 Months+ contract initially + Extensions
Based: Hybrid based - Newcastle or London or Leeds or Manchester or Blackpool or Sheffield - Flexible Rate - £Market Rates p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
We have a great opportunity for a number of Senior User Researchers on a long term program of work. As a Senior User Researcher, you will play a critical role in shaping digital public services by ensuring they are grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working. You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live - providing actionable insights that influence service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user‑centred design is embedded within agile workflows.
Key Responsibilities
- Plan and design comprehensive user research programmes, testing both high‑level concepts and detailed service interactions
- Conduct research across all phases: Discovery, Alpha, Beta, and Live, ensuring continuous user insight
- Lead contextual research and discovery phase activities, including ethnographic research and field studies
- Apply a broad range of qualitative and quantitative research methods (e.g., usability testing, surveys, interviews, analytics)
- Analyse and synthesise research findings to produce clear, actionable insights and recommendations
- Work within GDS standards, ensuring research outputs meet government service assessment criteria
- Embed user‑centred design practices within agile, multidisciplinary teams
- Collaborate with stakeholders to influence product strategy, service design, and policy decisions
- Advocate for accessibility and inclusive design, ensuring services meet diverse user needs
- Communicate findings effectively through reports, presentations, workshops, and stakeholder engagement
- Mentor and support junior researchers and contribute to wider research community practices
- Ensure research is conducted ethically and in compliance with data protection and governance standards
Key Skills
Senior User Researcher employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at LA International for a Senior User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like LA International before they go live!
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior User Researcher at LA International, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work LA International does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to LA International. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at LA International.
How to prepare for a job interview at LA International
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with LA International, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. LA International might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at LA International!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what LA International is looking for.
