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- Tasks: Lead the delivery of a Genesys Contact Centre solution in a dynamic telco environment.
- Company: Global ICT Recruitment Consultancy based in the UK.
- Benefits: Flexible location, exciting high-profile project, and potential travel opportunities.
- Why this job: Join a leading project and make a significant impact in the contact centre industry.
- Qualifications: 10-12 years of contact centre experience with Genesys CaaS solutions.
- Other info: 6 to 12-month role with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
A global ICT Recruitment Consultancy based in the United Kingdom is seeking an experienced Programme Manager to deliver a Genesys Contact Centre solution. This role requires a minimum of 10-12 years of contact centre experience, specifically in delivering Genesys CaaS solutions.
The position involves leading initiatives within the telco environment and may require travel to London and other hubs. Flexible in terms of location, this is a 6 to 12-month role offering an exciting opportunity to contribute to a high-profile project.
Senior Genesys Contact Centre Programme Manager employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Genesys Contact Centre Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the telco industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Genesys CaaS knowledge. Make sure you can confidently discuss your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each opportunity, showing why you’re the best fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your qualifications.
We think you need these skills to ace Senior Genesys Contact Centre Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10-12 years of contact centre experience, especially with Genesys CaaS solutions. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Programme Manager role. Share specific examples of your leadership in telco environments and any successful initiatives you've led.
Showcase Your Flexibility: Since this role may require travel to London and other hubs, let us know about your flexibility. Mention any previous experiences where you’ve adapted to different locations or worked on-site with teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at LA International
✨Know Your Genesys Inside Out
Make sure you brush up on your Genesys CaaS solutions knowledge. Be ready to discuss specific projects you've led, the challenges you faced, and how you overcame them. This will show your depth of experience and understanding of the technology.
✨Showcase Your Leadership Skills
As a Programme Manager, your ability to lead initiatives is crucial. Prepare examples that highlight your leadership style, how you motivate teams, and how you manage stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Telco Environment
Familiarise yourself with the current trends and challenges in the telecommunications sector. Being able to discuss these topics will demonstrate your industry knowledge and show that you're not just focused on the technical aspects but also on the broader context.
✨Be Ready for Travel Discussions
Since the role may require travel to London and other hubs, be prepared to discuss your flexibility and willingness to travel. It’s a good idea to have a plan in mind for how you would manage your time and commitments while on the move.
