At a Glance
- Tasks: Configure and maintain Salesforce and implement Agentforce chatbot solutions.
- Company: Join a dynamic team in a leading tech environment in London.
- Benefits: Competitive daily rate, flexible onsite work, and opportunities for professional growth.
- Other info: Fast-paced environment with collaboration across teams and excellent career advancement potential.
- Why this job: Be at the forefront of AI-driven customer experiences and make a real impact.
- Qualifications: 3+ years Salesforce Admin experience and hands-on chatbot implementation skills.
Salesforce Admin with Agentforce Chatbot — 12 Month contract initially. Based: Max 3 days per week onsite in London. Rate - £500 - £625 pay p/d via Umbrella.
Responsibilities
- Configure and maintain Salesforce (primarily Service Cloud and digital channels (Web and App)).
- Support the setup and configuration of Agentforce, including configuring business logic via omniflow, maintaining/monitoring/optimising Agentforce Agents.
- Assist with BA teams on implementing chatbot to both website and mobile app (critical path).
- Ensure the chatbot connects properly into FAQ (AEM) articles and customer support journeys.
- Assist with testing, troubleshooting, and product optimisation.
Key Skills & Experience
- Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended). Hands on knowledge of Service Cloud, case management, digital engagement, and automations. Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.
- Agentforce Chatbot / Conversational AI: Proven experience implementing and configuring Agentforce chatbot solutions. Understanding of omniflow orchestration, decision logic, and conversation mapping. Familiarity integrating chatbot widgets into web/mobile environments. Exposure to LLM based tools, AI driven customer experience solutions, and automation.
- Technical & Integration Knowledge: Understanding of API based integrations, digital channels, and customer engagement workflows. Experience working with AEM/FAQ systems or knowledge article integration.
- Soft Skills & Ways of Working: Strong analytical and troubleshooting skills. Ability to collaborate across BA, engineering, and customer support teams. Excellent communication and documentation abilities. Comfortable working in fast paced environments with critical path deliverables.
Additional Notes
- Salesforce Admin background (Ideally 3+ years relevant experience).
- Hands on experience with Agentforce chatbot implementation.
- Understanding of integrating chat widgets into Web/App environments.
- Comfortable working across product, engineering, and customer experience teams.
- Salesforce Admin and Service Cloud certifications.
- Exposure to LLM based tools, automation, or AI driven CX solutions.
Salesforce Admin with Agentforce Chatbot employer: LA International
As a Salesforce Admin with Agentforce Chatbot, you will thrive in a dynamic work environment that values innovation and collaboration. Our London-based team offers flexible working arrangements, allowing you to balance your professional and personal life while contributing to cutting-edge projects in customer engagement. With a strong focus on employee development, we provide ample opportunities for growth and learning, ensuring that you can advance your career in a supportive and forward-thinking culture.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Admin with Agentforce Chatbot
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Agentforce chatbots. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce Admin scenarios and chatbot implementations. Practice articulating your problem-solving process and how you've optimised systems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Salesforce Admin with Agentforce Chatbot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Admin experience and any work with Agentforce chatbots. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the responsibilities, so let your personality come through.
Showcase Your Technical Skills:Since this role requires strong technical knowledge, make sure to mention your experience with Service Cloud, API integrations, and chatbot implementations. We’re looking for specifics, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LA International
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Administration skills, especially around Service Cloud and digital engagement. Be ready to discuss specific configurations you've done, like flows and workflows, as well as any challenges you've faced and how you overcame them.
✨Get Familiar with Agentforce Chatbot
Since this role involves working with the Agentforce chatbot, it’s crucial to understand its setup and configuration. Prepare examples of how you've implemented chatbots in the past, focusing on omniflow orchestration and conversation mapping.
✨Show Off Your Troubleshooting Skills
Be prepared to talk about your analytical skills and how you've tackled troubleshooting in previous roles. Think of specific instances where you identified a problem, the steps you took to resolve it, and the outcome.
✨Communicate Like a Pro
This role requires excellent communication skills, so practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, especially when discussing integrations and customer engagement workflows.
