At a Glance
- Tasks: Provide expert support for Citrix systems and lead complex technical issue resolutions.
- Company: Join a global leader in secure systems integration with a commitment to innovation.
- Benefits: Competitive rate, on-site work, and opportunities for professional growth.
- Other info: Inclusive workplace culture that values diverse backgrounds and experiences.
- Why this job: Make a real impact by optimising Citrix solutions for high-profile clients.
- Qualifications: Experience in third-line support and strong knowledge of Citrix technologies required.
The predicted salary is between 40500 - 49500 £ per year.
Our client is a Global Systems Integrator that require a 3rd Line Citrix SME to support one of their largest UK secure customers.
- START: ASAP
- CLEARANCE: SC
Responsibilities
The Roles Primary Responsibilities
- Provide Third-Line Technical Support for incident escalations & problem record progression.
Point of contact for Citrix infrastructure, including Xen App, Xen Desktop, Citrix Cloud, and Net Scaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro-active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
Skills required
- Proven experience within a Third Line Support role
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, Net Scaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations - VMWare, Hyper V, Xen Server, Invanti
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack / Nexthink (Non Essential - training provided).
- Strong knowledge of Microsoft based operating systems, including, Windows 10 & Win11
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.
Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations.
Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award-winning organisation, having secured the prestigious Queens Award for
Enterprise: International Trade over multiple years.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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3rd Line Citrix SME (SC) in Preston employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Citrix SME (SC) in Preston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LA International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LA International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LA International!
✨Direct Apply to LA International
Let's not forget to apply directly through the LA International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Citrix SME (SC) in Preston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LA International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LA International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LA International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
