Senior Service Delivery Analyst - Hybrid - Higher rates will only be paid for exceptional candidates
Can be based in either Portsmouth or Perth.
Join a team responsible for supporting the delivery and continual improvement of business-critical IT services within a complex enterprise environment. The position is ideal for an experienced Service Delivery professional with strong ITIL knowledge, stakeholder management skills, and a passion for driving service excellence.
Senior Service Delivery Analyst Responsibilities
- Support the management and continual improvement of business-critical IT services.
- Monitor service performance and produce service reporting and management information.
- Manage major incidents, escalations, and service issues through to resolution.
- Support supplier governance activities, service reviews, and performance management.
- Work closely with business and IT stakeholders to ensure effective service delivery.
- Support service continuity, compliance, and risk management activities.
- Assist with the transition of new or changed services into live operation.
- Identify and deliver service improvement initiatives that enhance operational performance.
Senior Service Delivery Analyst Skills and Experience
- Experience within a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services within a large organisation.
- Experience of a regulated environment would be a distinct advantage.
- ITIL Foundation Certification (v3 or v4).
- Strong analytical skills with experience producing service reports and performance metrics.
- Experience managing major incidents, escalations, and operational service issues.
- Excellent stakeholder engagement and communication skills.
- Experience with ServiceNow or similar ITSM platforms desirable.
- Experience working within Agile delivery environments desirable.
- Experience supporting services within regulated industries would be advantageous.
To apply, please send your CV.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Senior Service Delivery Analyst - Hybrid in Portsmouth employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
