At a Glance
- Tasks: Configure and maintain Salesforce and Agentforce Chatbot for optimal customer engagement.
- Company: Join a dynamic team in a leading tech environment in London.
- Benefits: Competitive daily rate, flexible onsite work, and opportunities for professional growth.
- Other info: Fast-paced environment with collaboration across teams and exciting challenges.
- Why this job: Be at the forefront of AI-driven customer experiences and make a real impact.
- Qualifications: 3+ years Salesforce Admin experience and hands-on chatbot implementation skills.
Overview: 12 Month contract initially. Based: Max 3 days per week onsite in London. Rate - £500 - £625 pay p/d via Umbrella.
Responsibilities:
- Configure and maintain Salesforce (primarily Service Cloud and digital channels (Web and App)).
- Support the setup and configuration of Agentforce, including configuring business logic via omniflow, maintaining/monitoring/optimising Agentforce Agents.
- Assist with BA teams on implementing chatbot to both website and mobile app (critical path).
- Ensure the chatbot connects properly into FAQ (AEM) articles and customer support journeys.
- Assist with testing, troubleshooting, and product optimisation.
Key Skills & Experience:
- Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended). Hands on knowledge of Service Cloud, case management, digital engagement, and automations. Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.
- Agentforce Chatbot / Conversational AI: Proven experience implementing and configuring Agentforce chatbot solutions. Understanding of omniflow orchestration, decision logic, and conversation mapping. Familiarity integrating chatbot widgets into web/mobile environments. Exposure to LLM based tools, AI driven customer experience solutions, and automation.
- Technical & Integration Knowledge: Understanding of API based integrations, digital channels, and customer engagement workflows. Experience working with AEM/FAQ systems or knowledge article integration.
- Soft Skills & Ways of Working: Strong analytical and troubleshooting skills. Ability to collaborate across BA, engineering, and customer support teams. Excellent communication and documentation abilities. Comfortable working in fast paced environments with critical path deliverables.
Additional Notes: Salesforce Admin background (Ideally 3+ years relevant experience). Hands on experience with Agentforce chatbot implementation. Understanding of integrating chat widgets into Web/App environments. Comfortable working across product, engineering, and customer experience teams. Salesforce Admin and Service Cloud certifications. Exposure to LLM based tools, automation, or AI driven CX solutions.
Salesforce Admin with Agentforce Chatbot in London employer: LA International
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in the heart of London. With flexible onsite requirements and competitive daily rates, we prioritise employee growth through hands-on experience with cutting-edge technologies like Agentforce Chatbot and Salesforce Service Cloud. Our commitment to fostering a supportive environment ensures that you can thrive both personally and professionally while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Admin with Agentforce Chatbot in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your Salesforce Admin projects, especially those involving Agentforce Chatbot. This will give you an edge over other candidates.
✨Tip Number 3
Prepare for interviews by practising common Salesforce scenarios and chatbot implementations. Be ready to discuss your hands-on experience with Service Cloud and how you've tackled challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Salesforce Admin with Agentforce Chatbot in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Admin experience and any work with Agentforce Chatbot. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us at StudySmarter.
Showcase Your Technical Skills:Be specific about your technical expertise in Salesforce, especially with Service Cloud and chatbot implementations. We’re looking for solid examples of your hands-on experience, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LA International
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Administration skills, especially around Service Cloud and digital engagement. Be ready to discuss specific examples of how you've configured flows, workflows, and case management in past roles.
✨Get Familiar with Agentforce
Since this role involves configuring the Agentforce chatbot, it’s crucial to understand its functionalities. Prepare to talk about your experience with implementing chatbots and how you've integrated them into web and mobile environments.
✨Show Off Your Troubleshooting Skills
Be prepared to share instances where you've successfully tested and optimised products. Highlight your analytical skills and how you've collaborated with teams to resolve issues, especially in fast-paced settings.
✨Communicate Clearly
Strong communication is key! Practice explaining complex technical concepts in simple terms. This will not only showcase your expertise but also demonstrate your ability to work well with cross-functional teams.
