At a Glance
- Tasks: Lead functional discovery and design for Microsoft Dynamics 365 CRM projects.
- Company: Join a world-leading organisation committed to your success.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for extensions.
- Other info: Inclusive workplace welcoming diverse applicants and offering career growth.
- Why this job: Make a real impact on innovative projects while developing your skills.
- Qualifications: Experience with Microsoft Dynamics 365 and strong consulting skills required.
The predicted salary is between 56250 - 68750 £ per year.
- Microsoft Dynamics CRM Functional Consultant
- 4 Month contract initially + Extensions
- Based: Hybrid - 1-2 days p/w onsite in London
- Rate - £450 - £550 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed.
A progressive organisation where you can really make a difference.
We have a great opportunity for a Microsoft Dynamics CRM Functional Consultant on a long term program of work.
Key Responsibilities
- The Fellowship Network Intelligence Pilot aims to establish a trusted and structured view of Fellowship information, covering Fellows' expertise, interests, appointments, availability, engagement, consent, and relationship ownership.
The solution will use the Academy's existing Microsoft Dynamics 365, Dataverse, Share Point, and related source-system landscape
- The Microsoft Dynamics 365 CRM Functional Consultant will lead functional discovery, requirements analysis, process design, backlog definition, configuration support, testing, and business validation for the Fellowship Network Intelligence Pilot.
- The consultant will work closely with Academy business stakeholders, data owners, technical teams, the D365 Solution Architect, developers, and testers to translate Fellowship engagement requirements into practical Microsoft Dynamics 365 and Dataverse capabilities.
• The role will contribute across all three areas of the engagement
- Current-state assessment and pilot design
- Fellowship data model, identity reconciliation, and analytics
- Future backlog and roadmap
Key Skills & Experience
- Conduct business workshops and translate requirements into Dynamics 365 CRM functional requirements, user stories and acceptance criteria.
- Assess the existing Dynamics 365 and Dataverse configuration, including tables, forms, views, business processes, security and reporting.
- Perform fit-gap analysis and recommend standard Dynamics 365 capabilities to meet business requirements.
- Design and configure Dataverse tables, relationships, fields, forms, views, business rules and workflows.
- Define and configure Fellow profiles, including expertise, interests, role, sector, location, availability and relationship information.
- Define functional requirements for record matching, duplicate detection, identity reconciliation and controlled record merging.
- Configure and validate Dynamics 365 security roles, access controls, field-level security, auditing and data provenance.
- Configure search, advanced filters, views, charts and dashboards, including the Find-a-Fellow capability.
- Define and configure interaction management, engagement history and relationship ownership/stewardship.
- Work closely with the D365 Solution Architect, Technical Lead and Developers to translate functional designs into CRM solutions.
- Prepare functional test scenarios and support SIT, regression testing, UAT, defect triage and business sign-off.
- Conduct solution demonstrations/playbacks, capture business feedback and manage functional refinements.
- Maintain the Dynamics 365 functional backlog and identify enhancements for the future roadmap.
- Prepare functional documentation and deliver knowledge transfer and handover to business and support teams.
Desirable skills/knowledge/experience
- Strong functional consulting experience with Microsoft Dynamics 365 Customer Engagement or CRM.
- Practical experience with Microsoft Dataverse data models, tables, relationships, forms, views, business rules, and security.
- Experience conducting business-discovery and process-design workshops.
- Strong capability in requirements elicitation, analysis, documentation, and stakeholder validation.
- Demonstrable experience creating user stories and acceptance criteria.
- Experience with fit-gap analysis and translating business needs into standard Dynamics 365 capabilities.
• Good understanding of
- Duplicate detection
- Data matching
- Record merging
- Data-quality controls
- Data provenance
- Master-data principles
- Experience defining Dynamics 365 security roles, access models, field-level security, and audit requirements.
- Experience configuring or defining Dynamics 365 views, charts, dashboards, advanced filtering, and search.
- Experience supporting UAT, defect triage, regression testing, and production readiness.
- Strong documentation and presentation skills.
- Ability to work across business, data, architecture, development, testing, and project-management teams.
- Strong stakeholder-management skills, including the ability to explain Dynamics 365 concepts to non-technical audiences.
- Experience working within Agile or sprint-based delivery models.
- Ability to manage scope carefully within a fixed-price and milestone-based engagement.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Microsoft Dynamics CRM Functional Consultant in London employer: LA International
At LA International, we pride ourselves on being an award-winning employer that champions diversity and inclusion, ensuring every employee feels valued and supported. Located in the vibrant city of Edinburgh, our collaborative work culture fosters innovation and professional growth, offering unique opportunities to work with leading organisations while contributing to high-stakes projects. With a commitment to employee development and a focus on creating an equitable workplace, we are the ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft Dynamics CRM Functional Consultant in London
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We think you need these skills to ace Microsoft Dynamics CRM Functional Consultant in London
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How to prepare for a job interview at LA International
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In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
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