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- Tasks: Lead the delivery of a cutting-edge Genesys Contact Centre solution.
- Company: Join an award-winning global ICT consultancy with a diverse and inclusive culture.
- Benefits: Competitive salary, travel opportunities, and a chance to work on impactful projects.
- Why this job: Make a real difference in the telco industry with your expertise in Genesys solutions.
- Qualifications: 10-12 years of contact centre experience and proven Genesys CaaS delivery skills.
- Other info: Dynamic role with opportunities for professional growth and travel.
The predicted salary is between 48000 - 72000 £ per year.
We are in need of an experienced Programme Manager to deliver a Genesys Contact Centre. The role will start as soon as possible for 6 to 12 months. Underlying experience must be Contact Centre related – 10 to 12 years minimum. Someone who knows and has led the delivery of the Genesys CaaS solution in the recent past, ideally someone who has done so in a telco organisation.
Location: no preference as likely to need to spend time in London and other hubs, so a fair bit of travel is needed.
Responsibilities- Deliver the Genesys Contact Centre solution.
- Lead the delivery of Genesys CaaS in a telco environment.
- Work on a 6 to 12 month programme.
- Minimum 10-12 years of contact centre experience.
- Proven experience delivering Genesys CaaS solutions.
- Strong programme management skills.
How to Apply: Please send in your latest CV.
Genesys Contact Centre Programme Manager in London employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Contact Centre Programme Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the telco industry and let them know you're on the lookout for a Programme Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your experience with Genesys CaaS and contact centre management. Engage with relevant content and connect with industry leaders to boost your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your Genesys knowledge and programme management skills. Be ready to discuss specific projects you've led and how you tackled challenges in a telco environment.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Programme Manager role. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Genesys Contact Centre Programme Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with Genesys CaaS and contact centre management. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Showcase Your Achievements: When detailing your experience, focus on specific achievements in your previous roles. Use metrics where possible to demonstrate your impact, as this will help us see the value you can bring to our team.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through. A bit of character can make your application stand out, so feel free to express your passion for programme management and the contact centre industry.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly, and it’s the best way for us to keep track of all applicants. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LA International
✨Know Your Genesys Inside Out
Make sure you brush up on your knowledge of the Genesys CaaS solution. Be ready to discuss specific projects where you've led its delivery, especially in a telco environment. This will show that you not only understand the technology but also have hands-on experience.
✨Highlight Your Programme Management Skills
Prepare examples that showcase your programme management expertise. Think about challenges you've faced and how you overcame them. This is your chance to demonstrate your leadership abilities and how you can drive a project to success.
✨Be Ready for Travel Discussions
Since the role involves travel to London and other hubs, be prepared to discuss your flexibility and willingness to travel. It’s important to convey that you’re ready to hit the ground running and can manage your time effectively across different locations.
✨Showcase Your Contact Centre Experience
With a minimum of 10-12 years required, make sure to highlight your relevant contact centre experience. Discuss specific roles and responsibilities that align with the job description, and how they’ve prepared you for this position.
