At a Glance
- Tasks: Support End User Services and resolve IT incidents with hands-on tech experience.
- Company: Join a world-leading organisation committed to your growth and success.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional development.
- Other info: Inclusive workplace welcoming diverse applicants; adjustments available during recruitment.
- Why this job: Make a real difference in a progressive company while enhancing your tech skills.
- Qualifications: 4-6 years of hands-on experience in IT support and customer service.
12‑month contract initially. Based: Onsite in London. Rate: £325‑£375 per day via Umbrella. We have a great opportunity with a world‑leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for an Engineer EUC on a long‑term program of work.
Key Responsibilities
- Candidate must have 4‑6 years of hands‑on experience to support the End User Services.
- Should be customer centric and understand the Service Desk (SD) support function; experience in SD support is preferred.
- Hands‑on experience in technologies like Teams, Active Directory, Azure/Intune.
- Profiling / building laptops Windows 10/11.
- Proficient in written and verbal English to provide IT services.
- Ready to provide support over phone calls and deskside support, as needed.
- Experience using the ServiceNow ticketing tool.
- Resolve incidents and service‑request tickets associated with EUC equipment, EUC software, IT applications; provide break/fix support, advice, and assistance to users.
- Provide equipment and hardware support including laptops, desktops, mobile devices, direct‑attached printers, local printers, scanners, and wireless networking.
- Support mobile devices (smartphones and tablets) using Mobile Device Management.
- Leverage Customer's EUC Mobile Device Management tools to enable secure and remote support and operations, laptop imaging, profiling.
- Have VIP support experience.
Equal Opportunity Statement
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. We will respond to candidates as soon as possible; if a high volume of applications is received, only shortlisted candidates will be contacted.
Engineer EUC in London employer: LA International
Join a world-leading organisation in London as an Engineer EUC, where you will benefit from a supportive work culture that prioritises employee development and inclusivity. With a focus on customer-centric service and hands-on experience with cutting-edge technologies, this role offers the chance to make a meaningful impact while enjoying competitive rates and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer EUC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to EUC support. Think about your hands-on experience with tools like Teams and ServiceNow, and be ready to share specific examples of how you've resolved issues in the past.
✨Tip Number 3
Showcase your customer-centric approach! During interviews, highlight your ability to communicate effectively with users and provide top-notch support. Remember, it's all about making their experience as smooth as possible.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Engineer EUC role. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Engineer EUC in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with End User Services and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to showcase your customer-centric approach and any relevant Service Desk support experience. This is your chance to tell us why you're the perfect fit for the Engineer EUC role!
Showcase Your Communication Skills:Since proficiency in written and verbal English is key, ensure your application is clear and well-structured. We appreciate good communication, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Teams, Active Directory, Azure/Intune, and Windows 10/11. Be ready to discuss your hands-on experience with these technologies, as they'll likely come up during the interview.
✨Customer-Centric Mindset
Since the role is all about supporting end users, demonstrate your customer service skills. Prepare examples of how you've successfully resolved issues for users in the past, especially in a Service Desk environment.
✨Familiarise Yourself with ServiceNow
If you have experience using the ServiceNow ticketing tool, be prepared to talk about it. If not, do some research on how it works and be ready to explain how you would use it to manage incidents and service requests.
✨Practice Your Communication Skills
As you'll need to provide support over the phone and in person, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and show that you're proficient in both written and verbal English.
