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- Tasks: Analyse customer acquisition journeys and enhance digital processes.
- Company: Join a world-leading organisation committed to your growth.
- Benefits: Competitive daily rate, hybrid work model, and supportive environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact in a progressive company while developing your skills.
- Qualifications: 6-8 years of analysis experience and ServiceNow knowledge required.
The predicted salary is between 60000 - 72000 £ per year.
6 month contract initially. Location: Hybrid - maximum of 2-3 days per week onsite in London. Rate: £Market rates per day via Umbrella.
We have a great opportunity with a world leading organization where you will be provided with all of the support and development to succeed. A progressive organization where you can really make a difference. The role involves Business/Functional Analysis within a long‑term program of work.
Key Responsibilities
- Manage configuration management operations such as incidents, service requests, and change requests.
- Monitor data quality and remediate flagged issues.
- Support and design control and governance processes, including group and user role approvals.
- Manage data governance of ServiceNow.
- Daily/weekly connect with the Customer to understand the customer ask clearly.
Key Skills & Experience
- 6‑8 years of relevant work experience.
- ServiceNow admin level experience.
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of configuration items (CIs).
- Technical flow of ServiceNow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Excellent communication skills.
- Experience in banking preferred – not mandatory.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Business Analyst (customer acquisitions journey via digital ) in London employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (customer acquisitions journey via digital ) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around ServiceNow and ITIL processes. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Analyst (customer acquisitions journey via digital ) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in business and functional analysis, especially with ServiceNow and ITIL processes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to customer acquisitions and data governance. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to connect with customers and stakeholders in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LA International
✨Know Your Stuff
Make sure you brush up on your business and functional analysis skills, especially around ServiceNow. Familiarise yourself with the Common Service Data Model (CSDM) and Configuration Management Database (CMDB). Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers or stakeholders in the past. Think about times when you clarified customer needs or resolved issues – these stories will help demonstrate your fit for the role.
✨Understand ITIL Processes
Get a solid grasp of ITIL/ITSM processes before your interview. Be ready to discuss how you've applied these principles in your previous roles, particularly in managing incidents, service requests, and change requests. This knowledge will be crucial for the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to data governance and their use of ServiceNow. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals. Plus, it makes for a more engaging conversation!