At a Glance
- Tasks: Provide top-notch support for desktops, laptops, and user devices in a dynamic environment.
- Company: Join a world-leading organisation committed to innovation and inclusivity.
- Benefits: Competitive daily rate, supportive culture, and opportunities for professional growth.
- Other info: Exciting long-term project with excellent career advancement opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and VIP clients.
- Qualifications: Experience in desktop support, Windows/Mac troubleshooting, and strong technical skills.
End-user computing support / Desktop support engineer on a 6-month contract initially. Based onsite in Livingston. Rate - £Market rates p/d via Umbrella.
We have a great opportunity with a world-leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
Key Responsibilities:
- Provide end-to-end support for users' Desktops, Laptops and End users devices like Printers, Scanners.
- Perform deep-dive analysis and resolve complex incidents within SLA.
- Responsible for Software packaging, Vulnerability fixes and patching compliance.
- Manage O365, SharePoint and share folder access related issues for corporate users.
- Coordinate with Vendor for Hardware replacement.
Key Skills & Experience:
- Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Provide advice and guidance to colleagues regarding incidents.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create, maintain, and distribute reports of progress to senior leadership.
- Migrate workstations from Windows XP to Windows 7 or higher platform.
- Maintain client databases with up-to-date solutions and clear record of activities.
- Explain and document technical issues in a clear way to clients.
- IMAC support at corporate office.
- VIP Support and MAC troubleshooting.
Strong technical knowledge to troubleshoot issues related to Windows and MAC.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
VIP Desktop Support Engineer (Windows/Mac) - 6 Month Contract in Livingston employer: LA International
Join a world-leading organisation in Livingston as a VIP Desktop Support Engineer, where you will receive comprehensive support and development to excel in your role. Our progressive work culture prioritises inclusivity and employee growth, offering opportunities to make a meaningful impact while working on exciting projects. With a commitment to excellence and a focus on fostering a supportive environment, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Desktop Support Engineer (Windows/Mac) - 6 Month Contract in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in desktop support or similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows and Mac troubleshooting, make sure to highlight that in conversations. Bring up specific examples of how you've resolved complex incidents or improved systems in past roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re all about finding the right fit, and applying directly helps us see your enthusiasm for the role. Plus, it makes it easier for us to keep track of your application.
✨Tip Number 4
Prepare for interviews by brushing up on common desktop support scenarios. Think about how you’d handle issues with O365 or application packaging. Being ready to discuss these topics will show you’re serious about the role and ready to hit the ground running.
We think you need these skills to ace VIP Desktop Support Engineer (Windows/Mac) - 6 Month Contract in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop support, especially with Windows and Mac systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to VIP support and desktop migration, and let us know what excites you about working with us.
Show Off Your Technical Skills:In your application, make sure to highlight your technical knowledge, especially around software packaging and troubleshooting. We love candidates who can clearly explain complex issues, so don’t hold back on your problem-solving stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Mac troubleshooting. Be ready to discuss your experience with desktop support, application packaging, and any specific tools like Intune or JAMF. The more confident you are in your skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex incidents in the past. Think about specific situations where you performed deep-dive analysis to fix issues within SLA. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Communicate Clearly
Since you'll be explaining technical issues to clients, practice articulating your thoughts clearly and concisely. Use simple language to describe complex problems and solutions. This will show that you can bridge the gap between technical jargon and user-friendly explanations.
✨Research the Company Culture
Take some time to understand the organisation's values and culture. They emphasise inclusivity and support, so think about how your personal values align with theirs. Being able to express this connection during the interview can set you apart from other candidates.
