At a Glance
- Tasks: Provide top-notch support for desktops, laptops, and user devices while solving complex tech issues.
- Company: Join a world-leading organisation committed to innovation and inclusivity.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional growth.
- Other info: Exciting long-term project with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic role with cutting-edge technology.
- Qualifications: Experience in desktop support, troubleshooting, and strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
6 Month contract initially
Based: Onsite in Livingston
Rate - £Market rates p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for an End-user computing support / Desktop support engineer on a long term program of work.
Key Responsibilities:
- Provide end-to-end support for users Desktops, Laptops and End users devices like Printers, Scanners.
- Perform deep-dive analysis and resolve complex incidents within SLA.
- Responsible for Software packaging, Vulnerability fixes and patching compliance.
- Manage O365, Sharepoint and share folder access related issues for corporate users.
- Coordinate with Vendor for Hardware replacement.
Key Skills & Experience:
- Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Provides advice and guidance to colleagues regarding incidents.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create, maintain, and distribute reports of progress to senior leadership.
- Migrating workstations from Windows XP to Windows 7 or higher platform.
- Maintain client databases with up to date solutions and clear record of activities.
- Explain and document technical issues in a clear way to clients.
- IMAC support at corporate office.
- VIP Support and MAC troubleshooting.
Strong technical knowledge to troubleshoot issues related to Windows and MAC.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
End-user computing support / Desktop support engineer in Livingston employer: LA International
Join a world-leading organisation in Livingston, where you will receive unparalleled support and development as an End-user Computing Support/Desktop Support Engineer. With a commitment to inclusivity and employee growth, this progressive company offers a dynamic work culture that values your contributions and encourages innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land End-user computing support / Desktop support engineer in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in desktop support roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled complex incidents or improved processes in your previous roles. This will help you stand out from the crowd.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace End-user computing support / Desktop support engineer in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End-user computing support role. Highlight relevant experience with desktop support, software packaging, and any specific tools like Intune or JAMF that you’ve worked with.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work where you’ve resolved complex incidents or provided VIP support. This will show us you can handle the challenges of the role.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support, Windows and MAC troubleshooting. Be ready to discuss your experience with software packaging, O365, and any other relevant tools mentioned in the job description.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex incidents in the past. Think about times when you had to perform deep-dive analysis or manage hardware replacements, and be ready to explain your thought process.
✨Communicate Clearly
Since you'll be explaining technical issues to clients, practice articulating your thoughts clearly and concisely. Use simple language to describe complex problems and solutions, as this will demonstrate your ability to communicate effectively with end-users.
✨Research the Company Culture
Familiarise yourself with the organisation's values and culture. Since they emphasise inclusivity and support, think about how your own values align with theirs and be prepared to discuss this during the interview.
