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- Tasks: Support and configure M365 deployments while troubleshooting complex technical issues.
- Company: Dynamic tech company based in Birmingham with a focus on innovation.
- Benefits: Competitive pay, inclusive environment, and opportunities for skill development.
- Other info: We value diversity and encourage all to apply, even if you don't meet every requirement.
- Why this job: Join a team where your tech skills can shine and make a real difference.
- Qualifications: Experience in L2 support, strong communication skills, and familiarity with ITSM systems.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced L2 Support Engineer for a 2-month initial contract onsite in Birmingham.
Responsibilities
- Configuring and supporting M365 deployments, including: Defender Anti-Virus
- Device and endpoint management using Intune.
- Identity and access management using Entra ID, MFA and conditional access.
- Configuring backups and recovering data using Veeam Backup and Replication.
- Patching and updating of infrastructure components, including hardware and software systems.
- Supporting and troubleshooting virtualisation platforms including Hyper-V and/or VMWare.
- Configuring and troubleshooting Remote Desktop Services and/or Azure Virtual Desktop.
- Networking fundamentals including TCP/IP, DHCP, DNS, SFTP, VLANs, VPNs and Active Directory.
- A basic understanding of storage systems including storage area networks.
- Experience using ITSM ticketing system with management of high volumes of incidents and service requests, including prioritisation and escalation.
- Remote troubleshooting of complex technical issues.
- Creating and updating technical documentation.
- Strong communication skills, with both technical and non-technical audiences.
Candidate Support
We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply.
Level 2 Support Engineer (Inside IR35) employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Support Engineer (Inside IR35)
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in support roles. They might know of opportunities that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with M365, Intune, and all the other tools mentioned in the job description. Consider doing some hands-on practice or online courses to boost your confidence before interviews.
✨Tip Number 3
Prepare for common interview questions related to troubleshooting and incident management. Think of specific examples from your past experiences where you successfully resolved issues or improved processes. This will show your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Level 2 Support Engineer role. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Level 2 Support Engineer (Inside IR35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365, Intune, and any relevant technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex technical issues before. We love seeing candidates who can think on their feet and resolve problems efficiently.
Keep It Clear and Concise: When writing your cover letter or application, be straightforward. We appreciate clear communication, so make sure you get to the point while showcasing your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 deployments, Intune, and Veeam Backup. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting you've done with virtualisation platforms like Hyper-V or VMware.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you had to prioritise incidents or manage high volumes of service requests, and be ready to explain your thought process.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to explain something to a non-technical audience, so make sure you can break it down without jargon.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM ticketing systems, be prepared to discuss how you've used them to manage incidents and service requests. If you're not familiar with a specific tool mentioned in the job description, do a bit of research to show your willingness to learn.