Key Outcomes & Responsibilities
- Incident Resolution: Own and resolve P1-P3 incidents within SLA; collaborate across teams for swift recovery.
- Problem Management: Perform root cause analysis for recurring issues and implement workarounds or fixes.
- Change Delivery: Execute approved changes, participate in CAB processes, and support release deployments.
- Environment Management: Ensure availability of non-production environments; resolve environment-related tickets.
- Monitoring & Reliability: Enhance monitoring, alerts, and observability to improve service stability.
- Service Reporting: Ensure SLAs are met and update stakeholders on ticket progress.
- Knowledge Sharing: Create runbooks, work instructions, and upskill junior engineers.
- Shift Left: Automate or document repeatable tasks to move work to L1/L2 teams.
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Essential Skills (Must Have)
- Strong technical troubleshooting across applications and infrastructure.
- Experience with logs, monitoring tools, Java, JavaScript and API/microservices debugging.
- Good understanding of cloud platforms (AWS).
- Familiarity with CI/CD pipelines and deployment workflows.
- Working knowledge of scripting (Python/Shell/PowerShell).
ACTIVE SC
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Java Application Support employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
