At a Glance
- Tasks: Provide onsite IT support and troubleshoot hardware, software, and connectivity issues.
- Company: Join a dynamic team in a leading corporate environment in London.
- Benefits: Competitive daily rate, flexible working conditions, and opportunities for contract extensions.
- Other info: Inclusive workplace that values diverse backgrounds and offers career growth.
- Why this job: Make a real difference by solving tech problems and supporting users directly.
- Qualifications: Hands-on experience with IT hardware and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
12 Month contract initially + Extensions
Based: Onsite in London
Rate: £Market rates per day (via Umbrella)
Key Responsibilities
- Provide onsite IT support for corporate office users, ensuring timely resolution of hardware, software, and connectivity issues.
- Install, configure, and maintain IT hardware including desktops, laptops, printers, mobile devices, network equipment, and AV systems.
- Troubleshoot system performance, network connectivity, and device level faults with a strong focus on reducing downtime.
- Perform system updates, backups, and scheduled preventive maintenance to improve reliability and reduce recurring incidents.
- Manage hardware asset inventory, including shipping, receiving, and tracking of IT equipment across locations.
- Document all service activities, resolutions, and root causes clearly in the ticketing tool.
- Coordinate with remote IT teams to escalate and resolve complex technical issues efficiently.
- Lead onsite installation activities while ensuring adherence to safety regulations and customer compliance standards.
- Travel to additional sites when required to support installation projects, emergencies, or operational needs.
- Follow all site specific safety rules and maintain professionalism while representing the IT team onsite.
Key Skills and Experience
- Strong hands on experience supporting end user hardware such as desktops, laptops, mobile phones, tablets, iPads, printers, and AV devices.
- Proficiency in troubleshooting Windows, macOS, iOS, Android, and common enterprise applications.
- Solid understanding of networking basics, including connectivity troubleshooting and device configuration.
- Experience performing system updates, backups, preventive maintenance, and hardware repairs.
- Ability to document technical issues and resolutions accurately in IT ticketing systems.
- Experience coordinating with remote teams for escalations and advanced troubleshooting.
- Strong problem solving skills with the ability to diagnose root causes and implement effective solutions.
- Knowledge of IT security principles, compliance requirements, and safe work practices.
- Ability to lift up to 25 lbs and perform physical tasks involved in equipment installation.
- Valid driving licence with the ability to travel between sites and respond to emergency support requirements.
Desirable Skills / Knowledge / Experience
- Familiarity with Apple iPad and Android tablet configuration and support.
- Experience supporting AV systems and conference room technologies.
- Exposure to asset lifecycle management processes.
- Prior experience in enterprise or multi site IT field service environments.
- Knowledge of modern workplace tools and cloud based collaboration platforms.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Field Service Technician employer: LA International
As a Field Service Technician with us, you'll be part of a dynamic team that values innovation and collaboration in the heart of London. We offer competitive market rates, a supportive work culture that prioritises employee growth, and opportunities to enhance your technical skills while working on diverse IT projects. Join us for a rewarding career where your contributions directly impact our corporate clients and their technology needs.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at LA International that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at LA International, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at LA International can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at LA International will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at LA International
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at LA International. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at LA International.
