At a Glance
- Tasks: Support End User Services and resolve IT incidents with hands-on tech experience.
- Company: Join a world-leading organisation committed to your growth and success.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional development.
- Other info: Inclusive workplace welcoming diverse applicants; adjustments available during recruitment.
- Why this job: Make a real difference in a progressive company while enhancing your tech skills.
- Qualifications: 4-6 years of hands-on experience in IT support and customer service.
12‑month contract initially. Based: Onsite in London. Rate: £325‑£375 per day via Umbrella. We have a great opportunity with a world‑leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for an Engineer EUC on a long‑term program of work.
Key Responsibilities
- Candidate must have 4‑6 years of hands‑on experience to support the End User Services.
- Should be customer centric and understand the Service Desk (SD) support function; experience in SD support is preferred.
- Hands‑on experience in technologies like Teams, Active Directory, Azure/Intune.
- Profiling / building laptops Windows 10/11.
- Proficient in written and verbal English to provide IT services.
- Ready to provide support over phone calls and deskside support, as needed.
- Experience using the ServiceNow ticketing tool.
- Resolve incidents and service‑request tickets associated with EUC equipment, EUC software, IT applications; provide break/fix support, advice, and assistance to users.
- Provide equipment and hardware support including laptops, desktops, mobile devices, direct‑attached printers, local printers, scanners, and wireless networking.
- Support mobile devices (smartphones and tablets) using Mobile Device Management.
- Leverage Customer's EUC Mobile Device Management tools to enable secure and remote support and operations, laptop imaging, profiling.
- Have VIP support experience.
Equal Opportunity Statement
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. We will respond to candidates as soon as possible; if a high volume of applications is received, only shortlisted candidates will be contacted.
Engineer EUC employer: LA International
Join a world-leading organisation in London as an Engineer EUC, where you will benefit from a supportive work culture that prioritises employee development and inclusivity. With a focus on customer-centric service and hands-on experience with cutting-edge technologies, this role offers the chance to make a meaningful impact while enjoying competitive rates and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer EUC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to End User Services. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your hands-on experience! When discussing your background, highlight specific projects or tasks you've completed that relate to technologies like Teams, Active Directory, and Azure/Intune. This will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Engineer EUC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with End User Services and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to showcase your customer-centric approach and any relevant Service Desk support experience. This is your chance to tell us why you're the perfect fit for the Engineer EUC role!
Showcase Your Communication Skills:Since proficiency in written and verbal English is key, ensure your application is clear and well-structured. We appreciate good communication, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Teams, Active Directory, and Azure/Intune. Be ready to discuss your hands-on experience with these tools and how you've used them to support end users.
✨Customer-Centric Mindset
Since the role is customer-focused, think of examples where you've gone above and beyond for users. Prepare to share specific instances where you resolved issues or improved user experiences, especially in a Service Desk environment.
✨Practice Your Communication Skills
As you'll need to provide support over the phone and in person, practice explaining technical concepts in simple terms. This will help you demonstrate your proficiency in both written and verbal English during the interview.
✨Familiarise Yourself with ServiceNow
If you have experience with the ServiceNow ticketing tool, be prepared to discuss it. If not, do some research on how it works and be ready to explain how you would use it to manage incidents and service requests effectively.
