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- Tasks: Troubleshoot and resolve tech issues for users, including networks and devices.
- Company: Join a world-leading organisation focused on support and development.
- Benefits: Enjoy market rates, a supportive environment, and opportunities for growth.
- Why this job: Make a real difference while working on exciting projects in a progressive culture.
- Qualifications: Experience with Windows 10, customer service skills, and effective communication required.
- Other info: Must have UK driving licence; security clearance needed before appointment.
The predicted salary is between 30000 - 42000 £ per year.
SC CLEARED
Desktop Support Engineer
6 Month contract initially
Based: Onsite in Leiston, Suffolk
Rate: Market rates (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a great program of work.
Key Responsibilities:
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN\’s, Printers and mobile phones.
- Managing incident queues
- Handling calls with Customers, VIP user management
- Vendor management
- Responding in a timely fashion to reactive or proactive incidents
- Recording and documenting incident tickets
- Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
- Management of Win-10 devices (MMD – Microsoft Managed Devices)
- Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
- Antivirus Management (Defender/McAfee)
- Device movement from one desk to another as per requirement/project requirement.
- Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
- Help creating any technical project documentation, reporting and manuals
- Building & deploying workstations (Laptops/Desktops) with the standard approved image
- Providing Tech-Bar support for users queries/technical resolution.
- Hardware Asset and CDM Management
- IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
- Managing the IT kit retirement and moving the device to disposal area.
- Printers – providing primary support including replacing consumables.
- Active Directory group management, account unlocks and password resets.
- Candidate should have UK Full Driving License as the associate is required to travel within multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) – there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.
Key Skills & Experience:
- Experience to troubleshoot issues on Windows 10 Operating systems.
- Knowledge in Installing configuring Starlink satellite network devices
- Experience in configuring iPhone/iPad
- Creating or deleting ID\’s for Joiner/Leaver/Mover on Azure portal
- Knowledge in new Microsoft Team creation in Teams admin portal
- L1 Support knowledge of Application & SharePoint
- L1 support troubleshoot office Apps.
- Should have effective communications skills
- Ability to multitask and time management skills
- Should have Customer Service experience
- Proven strong written and verbal communication and interpersonal skills.
- Self-motivated and willingness to learn
- Proven ability to work well with technical and non-technical staff across numerous areas.
- Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
- Excellent problem solving and Root Cause Analysis skills
- Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
- Understanding of virtualization and environments ability to understand Intune administration
- Knowledge on supporting conference room devices
- Knowledge on managing cloud printing
- Managing asset inventory.
- Desktop support experience on Microsoft Managed desktop environment
- ITIL certifications or process knowledge
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
Complete this short form & submit your CV then we will do the rest.
#J-18808-Ljbffr
Desktop Support Engineer employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Microsoft Managed Desktop, and Starlink satellite network devices. Having hands-on experience or relevant knowledge will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves handling calls with customers and managing VIP users. Practising how to communicate technical information clearly and effectively can make a big difference in your interactions.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your troubleshooting abilities. Think of examples from your past experiences where you successfully resolved technical issues, especially in a desktop support context.
✨Tip Number 4
Since the role requires travel within a 25-mile radius, ensure you have a valid UK driving licence and be ready to discuss your flexibility regarding travel during the interview. This shows your commitment to meeting the job's requirements.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Desktop Support Engineer role. Focus on your troubleshooting abilities, customer service experience, and any specific technologies mentioned, such as Windows 10 and Microsoft Managed Devices.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for this position. Mention your experience with incident management, technical troubleshooting, and any relevant certifications like ITIL. Show enthusiasm for the opportunity to work with a progressive organisation.
Highlight Security Clearance: If you have held high-level security clearance in the past, make sure to mention this prominently in your application. This is particularly important for this role, as candidates with security clearance are encouraged to apply.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Desktop Support Engineer.
How to prepare for a job interview at LA International
✨Know Your Technical Stuff
Make sure you're well-versed in troubleshooting Windows 10 issues, as this is a key part of the role. Brush up on your knowledge of VPNs, printers, and mobile devices, as well as any specific software mentioned in the job description.
✨Showcase Your Customer Service Skills
Since you'll be handling calls with customers and managing VIP users, it's essential to demonstrate your customer service experience. Prepare examples of how you've effectively communicated with users and resolved their issues in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot technical issues or manage multiple tasks simultaneously, and be ready to discuss them.
✨Highlight Your Teamwork Abilities
This role requires collaboration with both technical and non-technical staff. Be prepared to talk about how you've worked in teams before, especially in high-pressure situations, and how you can contribute to a positive team environment.
