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- Tasks: Provide top-notch IT support and assist users with device setups.
- Company: Award-winning tech consultancy with a global presence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for security clearance and career advancement.
- Why this job: Engage with diverse users and make a real difference in their tech experience.
- Qualifications: Experience with Windows 11 and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Deskside support engineer to work onsite for a client in London. Role based in London and requires on-site presence. This role is Inside IR35.
Responsibilities
- Provide desk-side IT support with a focus on delivering high-quality customer service.
- Assist with on-the-day configuration for users, following documented steps due to complexities in judicial device setup.
- Engage and communicate effectively with users, including judges, in a diplomatic and professional manner.
Qualifications
- Experience on Windows 11 and key Office applications (e.g. Outlook, OneDrive).
- Experience in desk-side IT support or similar roles with strong customer service focus.
- Strong communication and interpersonal skills, ability to engage diplomatically with judges.
- Self-motivated, capable of working independently and taking ownership of tasks.
- Flexibility and adaptability to changing schedules and travel requirements.
Application and Clearance
To be considered, please submit an up-to-date CV.
Due to the urgency of this post, candidates who have held or hold high-level security clearance are welcome to apply. Successful applicants will be required to obtain security clearance prior to appointment, which can take up to a minimum of 10 weeks.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending on the precise nature of the work. For security-cleared roles or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of multiple Recruiter Awards, has secured The Queen\\\’s Award for Enterprise: International Trade for the second consecutive period.
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Deskside Support Engineer employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the client and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with judges and other professionals, it's crucial to convey your ideas clearly and diplomatically. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Windows 11 and Office applications. Maybe even prepare a few examples of how you've solved tech issues in the past to demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about landing the job. Don't miss out on this opportunity!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and key Office applications. We want to see how your skills match the role, so don’t be shy about showcasing your desk-side IT support experience!
Show Off Your Customer Service Skills: Since this role is all about delivering high-quality customer service, let us know about your past experiences where you’ve gone above and beyond for users. We love a good story that shows your diplomatic communication style!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for the Deskside Support Engineer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you're well-versed in Windows 11 and key Office applications like Outlook and OneDrive. Brush up on common issues users might face and how to resolve them, as this will show your technical prowess and readiness for the role.
✨Practice Your Customer Service Skills
Since this role involves engaging with judges and other users, practice communicating in a professional and diplomatic manner. Role-play scenarios where you might need to explain technical issues clearly and calmly, ensuring you can handle any situation with grace.
✨Demonstrate Flexibility and Adaptability
Be prepared to discuss how you've adapted to changing schedules or unexpected challenges in previous roles. Share specific examples that highlight your ability to think on your feet and adjust your approach as needed.
✨Show Ownership and Initiative
During the interview, convey your self-motivation and ability to take ownership of tasks. Share stories where you went above and beyond to ensure a task was completed successfully, showcasing your proactive attitude.