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- Tasks: Support customers in optimising their Dynamics 365 and Power Platform implementations.
- Company: Join a forward-thinking tech company focused on customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Inclusive workplace that values diverse backgrounds and offers support throughout the recruitment process.
- Why this job: Make a real impact by enhancing customer experiences with innovative tech solutions.
- Qualifications: 5+ years of experience with Dynamics 365 and strong consulting skills required.
The predicted salary is between 60000 - 80000 £ per year.
The D365 Sr. Consultant will support customers through focused technical engagements aimed at improving the health, performance, and success of their Dynamics 365 and Power Platform implementations. The role combines deep technical expertise across Dynamics 365 Customer Engagement: Dynamics 365 Sales, Service, and Field Service, Microsoft Dataverse, and the broader Power Platform with strong consulting skills to educate customers, guide solution architecture, and proactively assess their environments. They will leverage product knowledge, administration experience, and training delivery capability to help customers optimize and modernize their Dynamics 365 solutions.
This role requires the ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end to end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long-term maintainability. The engineer must work collaboratively with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high-quality service delivery.
Key responsibilities:- Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup.
- Assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions.
- Evaluate the effectiveness of customer health, operational processes and environment administration practices.
- Conduct in-depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration.
- Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best practice guidance.
- Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health.
- Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization.
- Deliver professional, customer-facing documentation summarising health assessment findings, environment configuration reviews, and recommended next steps for long-term platform success.
- Minimum 5+ years of hands-on experience in the following areas:
- Up to date product knowledge and familiarity with Dynamics 365 modules: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service.
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform: Dataverse, Power Apps, Power Automate, Power Platform admin center.
- Model Driven app Administration, Customization and Integration experience.
- Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent communication and documentation skills for technical and executive stakeholders.
- Background in technical consulting or assessment-based delivery engagements.
- Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
D365 Consultant employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that D365 Consultant role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with Dynamics 365 and Power Platform. We want to see how you’ve tackled challenges and delivered results, so make sure to highlight your best work!
✨Tip Number 3
Prepare for those interviews! Research common questions for D365 Consultants and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace D365 Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and the Power Platform. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers optimise their Dynamics 365 solutions. We love seeing genuine enthusiasm and a clear understanding of the role.
Showcase Your Technical Expertise: Don’t forget to mention your hands-on experience with Dynamics 365 modules and foundational technologies. We’re looking for someone who can assess and improve implementations, so highlight any relevant technical skills you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LA International
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 modules, especially Sales, Customer Service, and Field Service. Be ready to discuss specific features and how they can improve customer success. This will show that you're not just familiar with the platform but also understand its practical applications.
✨Showcase Your Consulting Skills
Prepare examples from your past experiences where you've successfully guided clients through technical challenges. Highlight your ability to assess environments and provide actionable recommendations. This will demonstrate your consulting prowess and how you can add value to their team.
✨Be Ready for Technical Deep Dives
Expect to dive deep into technical discussions about integrations, security models, and performance issues. Brush up on your knowledge of Dataverse and Power Platform admin capabilities. Being able to articulate your thought process during these discussions will set you apart.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You'll likely be speaking with both technical and non-technical stakeholders, so being able to adapt your communication style is key. Prepare some documentation samples to showcase your ability to summarise findings effectively.