At a Glance
- Tasks: Lead operational communication changes in a dynamic financial services environment.
- Company: Join a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive daily rate, flexible work arrangements, and a supportive team culture.
- Other info: Inclusive workplace that values diverse backgrounds and offers growth opportunities.
- Why this job: Make a real impact by designing effective communication strategies for diverse audiences.
- Qualifications: Experience in communication architecture and collaboration with digital teams is essential.
12 Month contract initially
Based: Max 2 days per week onsite in Milton Keynes
Rate - £500 - £600 p/d via Umbrella
Key Responsibilities
- Support ongoing operational communication changes and support ongoing audit work.
- Deliver operational communications (and/or Customer Communication Management (CCM)) in complex, regulated financial services environments.
- Produce clear communications architecture: define audience segmentation, message intent, channel selection, timing/trigger logic, and handoffs between operations, contact centre, digital and product teams.
- Design communications components: templates, modular content blocks, customer/colleague message journeys, reusable FAQs/scripts, clear ownership and lifecycle management.
- Balance immediate operational outcomes (speed, clarity, incident response, customer impact) with long-term comms strategy (standardisation, reuse, reducing manual effort, consistency across channels).
Key Skills & Experience
- Experience delivering decommissioning/archival initiatives: retire outdated templates/content, clean up distribution lists and legacy channels, maintain audit-friendly records and retention rules.
- Experience working with engineering/digital/platform teams to align comms requirements with tooling and delivery (e.g., CMS/CCM platforms, notification services, CRM) ensuring the "how" supports the comms design.
- Peer review and quality control of communications produced by others.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Customer Interactions - Solution Architect employer: LA International
As a leading employer in the financial services sector, we offer a dynamic work environment that fosters innovation and collaboration. Our Milton Keynes location provides a flexible working arrangement, allowing you to balance your professional and personal life while contributing to impactful operational communication projects. With a strong commitment to employee development and a culture that values diversity and inclusion, we empower our team members to grow their skills and advance their careers in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Interactions - Solution Architect
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational communications. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Tailor your approach for each role. Research the company’s communication style and values, then align your examples and experiences to show you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Customer Interactions - Solution Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational communication and customer communication management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Experience:When detailing your past roles, focus on specific examples where you've delivered clear communications in complex environments. We love seeing quantifiable achievements, so if you’ve improved processes or outcomes, let us know!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being seen. It helps us keep everything organised and ensures your application reaches the right people quickly!
How to prepare for a job interview at LA International
✨Know Your Audience
Before the interview, take some time to research the company and its customer interactions. Understand their communication style and the specific challenges they face in the financial services sector. This will help you tailor your responses and demonstrate that you’re the right fit for their needs.
✨Showcase Your Experience
Be ready to discuss your past experiences with operational communications and how you've successfully managed complex projects. Prepare specific examples that highlight your skills in audience segmentation, message intent, and channel selection. This will show that you can deliver results in a regulated environment.
✨Prepare for Technical Questions
Since this role involves working with engineering and digital teams, brush up on your knowledge of CMS/CCM platforms and notification services. Be prepared to discuss how you’ve aligned communication requirements with technical tools in previous roles. This will demonstrate your ability to bridge the gap between comms and tech.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current communication strategies or how they measure the success of their operational communications. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
