At a Glance
- Tasks: Lead CRM transformation initiatives and build strong relationships with stakeholders.
- Company: Join a world-leading organisation focused on innovation and development.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Inclusive environment welcoming diverse applicants and offering support throughout the recruitment process.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Proven experience in CRM leadership and Salesforce ecosystems.
The predicted salary is between 59576 - 70089 £ per year.
- CRM Transformation Lead - Product and Change
- 6 Month contract initially + Extensions
Based: Hybrid; 2 days p/w Onsite in London.
Rate - £Market rates p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed.
A progressive organisation where you can really make a difference.
We have a great opportunity for a CRM Transformation Lead - Product and Change on a long term program of work.
Key Responsibilities
- Build strong relationships with business, product, change, technology, and operational stakeholders.
- Establish a shared vision, objectives, success measures, and business outcomes for CRM transformation initiatives.
- Act as a trusted advisor to clients and senior stakeholders on CRM transformation opportunities and delivery approaches.
- Partner in shaping the CRM transformation roadmap, product vision, and backlog aligned to organisational priorities and business outcomes.
- Provide expert guidance on Salesforce CRM capabilities, data strategy.
- Define CRM product strategies and target operating models that support long‑term transformation objectives.
- Define Customer 360 and data management approaches to support unified customer experiences.
- Lead change management activities to drive stakeholder buy‑in, user adoption, and business readiness.
- Ensure CRM capabilities support operational efficiency, improved customer outcomes, and enhanced colleague experiences.
- Identify opportunities to leverage AI, automation, analytics, and emerging technologies to enhance customer and colleague experiences.
- Ensure CRM solutions are scalable, secure, and aligned with enterprise architecture principles.
- Ensure adherence to public sector standards (GDS), security requirements, regulatory obligations, and GDS principles.
- Oversee end‑to‑end CRM transformation delivery, ensuring alignment with governance frameworks, budget, timelines, and strategic objectives.
- Manage risks, dependencies, and stakeholder expectations across transformation programmes.
- Lead, mentor, and grow a high‑performing CRM and data team.
- Support business development activities, proposals, effort estimations, and solution shaping.
- Key Skills & Experience
- Proven experience as a senior CRM leader / Practice Lead / Architect within large‑scale transformation programmes.
- Hands on experience in Salesforce Service Cloud, Experience Cloud, Data Cloud/Data 360 and wider CRM ecosystems.
- Strong understanding of Customer 360, case management, customer engagement, and citizen services.
- Deep understanding of enterprise architecture, including CRM integrated with data platforms and AI ecosystems.
- Experience across CRM, data platforms, AI, automation, Integration and digital transformation.
- Hands on experience in delivering Salesforce transformation projects and worked on Service and Sales cloud and experience cloud
- Proven ability to elicit, capture, analyse, and prioritise requirements to achieve business outcomes
- Expertise in mapping and optimizing business processes.
- Familiarity with Salesforce architecture and platform capabilities.
- Deep understanding of Agile/Scrum methodologies; Scrum Master certification preferred.
- Excellent stakeholder management and communication skills.
- Experience owning program delivery from concept to deployment.
- Experience in change management or training.
- Experience in UK Public Sector and, including case management and citizen services environments.
- Expertise in CRM strategy, roadmap definition, and business process design.
- Strong stakeholder management skills, with experience influencing senior client and executive stakeholders.
- Knowledge of Agile / SAFe delivery models, and large‑scale programme governance.
- Understanding of GDS standards, security, and compliance requirements in public sector.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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CRM Transformation Lead - Product and Change employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Transformation Lead - Product and Change
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like LA International. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at LA International.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at LA International.
We think you need these skills to ace CRM Transformation Lead - Product and Change
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at LA International and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at LA International
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like LA International will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to LA International.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at LA International.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at LA International. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
