Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage cloud service delivery and ensure top-notch performance and availability.
- Company: Join a leading IT consultancy with a global reach and diverse team.
- Benefits: Competitive pay, professional growth, and the chance to work on impactful projects.
- Why this job: Be at the forefront of cloud services and make a real difference in IT operations.
- Qualifications: Experience in service management and ITIL processes is essential.
- Other info: Onsite work in Corsham three days a week with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for two service managers to manage the service delivery of cloud services.
Responsibilities
- Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
- All service and support functions remain responsive to customer needs.
- The service catalogue and wider IT service operations knowledge library is maintained.
- Engagement with first line Service Desk when required to support platform functionality and availability.
- Adequate reporting and service standards are met for the specific service.
- All technical change is communicated and managed, with appropriate governance.
- A programme of continual service improvement is put in place across the wider service delivery function.
- Carry out processes to ITIL standards including Change, Incident and Problem Management.
- Interactions with customers, at pace to ensure services are appropriately managed within SLA's / SLE's.
- Responsible for handling second and third line technical support calls for a variety of departmental IT application and services across sites, including Cloud services and application.
Contract Details
The contract is for 6 months inside IR35 and is due to start in January. There is a requirement to be onsite in Corsham three days per week.
Application Process
To be considered for the position please forward your CV.
Security Clearance
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
Service Manager - SC Cleared in Corsham employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - SC Cleared in Corsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with cloud services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL standards and service management principles. We recommend practising common interview questions related to service delivery and customer engagement to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Manager role. We’ve got all the latest listings, and applying directly can sometimes give you an edge over other candidates!
We think you need these skills to ace Service Manager - SC Cleared in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with service delivery, ITIL standards, and cloud services. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service performance or managed incidents effectively. This helps us see the impact you've made in previous roles.
Keep It Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point—just like we do in our service management!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LA International
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around Change, Incident, and Problem Management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of service management standards.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've effectively engaged with customers to manage services within SLAs/SLEs. Highlight any specific instances where you’ve improved service delivery based on customer feedback, as this will showcase your responsiveness to customer needs.
✨Showcase Your Cloud Services Experience
Since the role involves managing cloud services, be prepared to talk about your experience with cloud platforms. Discuss any challenges you've faced and how you overcame them, as well as your approach to ensuring service availability and performance.
✨Emphasise Continuous Improvement
Think of examples where you've implemented a programme of continual service improvement. This could include process enhancements or efficiency gains. Being able to articulate your proactive approach to improving service delivery will set you apart from other candidates.
