Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse customer acquisition journeys and enhance digital processes.
- Company: Join a world-leading organisation committed to your growth.
- Benefits: Competitive daily rate, hybrid work model, and supportive environment.
- Other info: Inclusive workplace welcoming diverse applicants and offering career development.
- Why this job: Make a real impact in a progressive company while developing your skills.
- Qualifications: 6-8 years of analysis experience and ServiceNow knowledge preferred.
Business/Functional Analysis (Senior) 6 month contract initially. Location: Hybrid - maximum of 2-3 days per week onsite in London. Rate: £Market rates per day via Umbrella.
We have a great opportunity with a world leading organization where you will be provided with all of the support and development to succeed. A progressive organization where you can really make a difference. The role involves Business/Functional Analysis within a long‑term program of work.
Key Responsibilities
- Manage configuration management operations such as incidents, service requests, and change requests.
- Monitor data quality and remediate flagged issues.
- Support and design control and governance processes, including group and user role approvals.
- Manage data governance of ServiceNow.
- Daily/weekly connect with the Customer to understand the customer ask clearly.
Key Skills & Experience
- 6‑8 years of relevant work experience.
- ServiceNow admin level experience.
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of configuration items (CIs).
- Technical flow of ServiceNow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Excellent communication skills.
- Experience in banking preferred – not mandatory.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Business Analyst (customer acquisitions journey via digital ) employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (customer acquisitions journey via digital )
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in business analysis. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and ServiceNow. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully managed configuration management operations or improved data quality. This will give you an edge during discussions with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Analyst (customer acquisitions journey via digital )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ServiceNow and ITIL processes, as these are key for us. Use specific examples that showcase your skills in business and functional analysis.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background fits. Mention any relevant projects or experiences that align with our needs, especially around customer acquisitions.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it’s in your CV or cover letter, make sure we can see your knack for effective communication.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LA International
✨Know Your Stuff
Make sure you brush up on your business and functional analysis skills, especially around ServiceNow and ITIL processes. Familiarise yourself with the Common Service Data Model and Configuration Management Database, as these will likely come up in conversation.
✨Showcase Your Experience
Prepare to discuss your previous roles and how they relate to the responsibilities of this position. Highlight specific examples where you've managed configuration management operations or improved data quality, as this will demonstrate your capability to handle the tasks at hand.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, especially when discussing customer interactions and governance processes.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This shows your interest and helps you gauge if the organisation is the right fit for you. Consider asking about their approach to customer acquisitions and how they measure success in this area.