At a Glance
- Tasks: Support engineering projects by managing site call-offs and resolving issues.
- Company: Join an award-winning tech leader known for its inclusive culture.
- Benefits: Competitive daily rate, professional growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact in engineering while enhancing customer service excellence.
- Qualifications: Experience in service delivery and strong problem-solving skills.
The predicted salary is between 42000 - 50000 £ per year.
Project Engineering Support
Location: Birmingham
Until: 11/01/2027
Initially supporting the Technical Delivery Specialist and reporting into the Engineering Enablement manager managing all site call offs to SLAs and KPIs including resolving all shortages, asset swaps as well as supporting the wider team in managing assets in the process reviews and creation of new processes.
The Technical Delivery Specialist drives the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel with a focus on activities and programmes that enhance customer-facing engineering capabilities.
What you'll be doing?
- Responsible for supporting the site call off process (shortages, Asset Swaps, DOAs) within agreed SLAs and KPIs from beginning-to-end pulling in subject matter experts when needed to support sites.
- Support along with others the creation of new processes and the updating of existing processes to bring them up to date.
- Supplier management - constantly working with 3PL to ensure that assets are managed and delivered to exacting standards.
- Support the Network Delivery team on other workstreams and projects as and when required.
- Weekly / Monthly requirement of reporting of all call offs received to capture Right first time call offs and share with senior management team and the wider network logistics team as required.
- Support the Outbound and Reverse Supply Chain Manager where required helping bespoke activities as needed.
- Working with asset Management provider (Tracktrans) and the Outbound and Returns to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve.
- Manage the resolution of critical customer escalations contributing to high standards of customer delivery.
- Ensure fulfillment of delivery requirements of operational targets within the team to promote strong working relationships with other teams in the mobile deployment area.
- Expected to meet the 3T2W (three together two wherever) requirements to be in the assigned office minimum 3 days per week.
Skills you need?
- Service delivery
- Workflow Management
- Health and Safety
- Escalation Management
- Issue Resolution
- KPI/Metric Monitoring
- Asset Management
- Continuous Improvement
- Solution Design
- Process Design
- Stakeholder Management
- Commercial Acumen
- Change Management
- Customer Service
- Incident Management
- Growth Mindset
- Inclusive Leadership
- Learning Agility
Leadership and accountabilities
- Solution-focused achiever - Delivers and co-ordinates activities and responds positively to challenges.
- Team coach - Contributes to a high performing culture, empowering others through coaching and development.
- Commercial thinker - Uses internal commercial insight and latest external thinking to develop and implement ideas.
About us: LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Engineering Project Support in Birmingham employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Project Support in Birmingham
✨Get Hands-On with Temporary Projects
Temporary roles are all about flexibility and quick results. Look for short-term engineering projects or gigs that local companies might need help with. You can find these on job boards like Indeed or even niche platforms like PeoplePerHour. Don't be shy to reach out directly to firms—sometimes they have needs that aren't posted yet!
✨Tap into Engineering Meetups
Networking is key in engineering, especially for temporary positions. Check out local engineering meetups or hackathons relevant to your interests. Engaging with peers can lead to leads on temporary roles. Plus, it’s a sweet way to showcase your skills and passion in person—who knows who might be hiring at one of these events?
✨Leverage Your Connections
Let your friends and family know you're on the hunt for a temporary engineering role. Often, personal recommendations can get you in the door faster than any application. Share your goals and what you’re looking for through social media or casual conversations; you’d be surprised how many people might have the right connections!
✨Stay Sharp with Online Courses
While you're searching, keep those skills fresh! Take on some online courses related to your engineering field. Platforms like Coursera or edX can help you stay current and even get some certifications under your belt. This shows potential employers at LA International that you’re committed to growth, making you a more appealing candidate for temporary roles.
We think you need these skills to ace Engineering Project Support in Birmingham
Some tips for your application 🫡
Highlight Your Versatile Engineering Skills:For a temporary engineering role like this one at LA International, make sure to showcase a broad range of your engineering skills. Talk about different projects you’ve undertaken, focusing on your problem-solving ability and adaptability—key traits for temporary positions that depend on quick integration into teams.
Be Clear About Your Availability:Since this is a temporary role, clarity is essential. In your cover letter, be upfront about your availability and how soon you can start. Employers like LA International want to know that you can hit the ground running, so don’t shy away from mentioning your flexibility!
Tailor Your CV to Showcase Relevant Experience:Make sure your CV is tailored to reflect the specific engineering projects relevant to the job. For instance, if you’ve worked on temporary contracts before or have engaged in diverse engineering processes, highlight these experiences to show how well-rounded you are.
Include References from Past Employers:Temporary positions often require trust and reliability. Adding references from previous employers can significantly boost your application. It shows that you have a strong work ethic and can adapt quickly, which is exactly what LA International will be looking for.
How to prepare for a job interview at LA International
✨Get to Grips with Your Technical Skills
Engineering roles often involve assessing your technical expertise, so be prepared to delve into your core skills. Brush up on relevant software and tools you’ve used before, as well as any engineering principles that relate to the position at LA International. We want you to showcase your hands-on experience and problem-solving capabilities – it could be the difference between you and another candidate!
✨Prepare for Problem-Solving Scenarios
Expect to tackle some practical scenarios during the interview. Whether it's a design challenge or a troubleshooting test, LA International might want to see how you approach real-world engineering problems. Think of specific examples from your past work where you had to think on your feet and be ready to walk your interviewers through your thought process.
✨Show Your Adaptability in Temporary Roles
Since this is a temporary position, it’s key to demonstrate your flexibility and ability to hit the ground running. Make sure to convey your eagerness to learn and adapt quickly to the team and the specific projects at LA International. We all know that temporary roles can be a bit of a whirlwind, so emphasise your quick learning skills and your approach to managing change.
✨Highlight Relevant Portfolio Projects
If you've worked on engineering projects that align with the role at LA International, make sure to bring them up! A portfolio can be a great way to illustrate your engineering prowess. Discuss the challenges you faced, the solutions you implemented, and the results achieved – this will give the interviewers a tangible idea of what you bring to the table.
