At a Glance
- Tasks: Lead the delivery of IT services and manage key processes for optimal performance.
- Company: Dynamic organisation focused on IT service excellence and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a supportive team that values diversity and encourages all applicants.
- Why this job: Make a real impact in IT service delivery while working with cutting-edge technologies.
- Qualifications: Experience in IT service delivery and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
Must have an Active DV Clearance. This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices.
Key Responsibilities
- Oversee end to end delivery of Service Asset and Configuration Management activities.
- Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
- Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
- Act as the main customer contact for Service Asset and Configuration Management activities.
- Manage incident, problem and change management processes aligned to ITIL best practice.
- Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
- Drive continual service improvement initiatives based on operational performance and customer feedback.
- Manage third party suppliers and vendor relationships where required.
- Support governance, audit and compliance activities.
Skills and Experience Required
- Strong experience within IT Service Delivery or IT Operations environments.
- Strong understanding of ITIL v3 or ITIL v4 frameworks.
- Experience using ServiceNow, Jira Service Management or CASD.
- Strong stakeholder management and customer engagement capability.
- Strong analytical and problem solving skills.
- Experience managing cross functional technical teams within complex environments.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Service Delivery Manager (Process Owner) - DV Cleared in Basingstoke employer: LA International
As a Service Delivery Manager (Process Owner) with us, you will thrive in a dynamic and inclusive environment that prioritises employee growth and development. Our commitment to ITIL best practices ensures that you will work alongside skilled professionals, driving continual service improvements while enjoying a supportive culture that values your contributions. Located in a vibrant area, we offer competitive benefits and the opportunity to engage with diverse stakeholders, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Process Owner) - DV Cleared in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already working in service delivery roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL practices and your technical skills. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your stakeholder management skills! During interviews, share specific examples of how you've successfully engaged with customers and managed expectations. This will highlight your fit for the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager (Process Owner) - DV Cleared in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Service Delivery and ITIL practices. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of your stakeholder management and problem-solving skills that relate to the job.
Showcase Your Technical Skills:Since this role requires a strong technical background, make sure to mention your experience with tools like ServiceNow or Jira Service Management. We love seeing how you’ve used these tools to drive service improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LA International
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and v4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in service delivery and incident management. This will show that you understand the core principles and can implement them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous positions. Think about specific situations where you resolved conflicts or improved relationships. This will demonstrate your capability in engaging with customers and cross-functional teams.
✨Be Data-Driven
Familiarise yourself with key performance metrics relevant to service delivery. Be prepared to discuss how you've used data to analyse trends and drive improvements in service performance. This shows that you're not just reactive but proactive in your approach.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've initiated or contributed to continual service improvement initiatives. Highlight how you gathered customer feedback and used it to enhance service delivery. This will illustrate your commitment to excellence and adaptability in a dynamic environment.
