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For Companies At a Glance
- Tasks: Manage IT service capacity and drive improvements for better customer experience.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in IT service delivery and collaborate with passionate teams.
- Qualifications: Experience in IT capacity management and strong analytical skills required.
- Other info: Join a supportive environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you.
Key Responsibilities
- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
- Develop and maintain capacity plans, forecasts, and models for VMware environments.
- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
- Identify capacity risks, constraints, and performance bottlenecks before they impact services.
- Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
- Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
Your Experience
- Strong experience managing Capacity.
- Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
- Experience with VMware infrastructure capacity Management.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Strong analytical and problem-solving capabilities.
- Experience managing cross-functional teams in a complex technical environment.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
IT Service Capacity Manager in Basingstoke employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Capacity Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT service management frameworks and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to capacity management during interviews. This will demonstrate your analytical abilities and how you handle real-world challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Don’t miss out on the chance to make an impact!
We think you need these skills to ace IT Service Capacity Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Capacity Manager. Highlight your experience in Capacity Management and IT service delivery, and don’t forget to mention any relevant ITIL certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for improving IT services and how your skills can make a difference at StudySmarter. Be sure to mention specific examples from your past experiences.
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples that demonstrate your analytical and problem-solving capabilities. Talk about how you've used data to drive service improvements in previous roles.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website to ensure your application gets the attention it deserves. We’re excited to see how you can contribute to our team!
How to prepare for a job interview at LA International
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Capacity Management process. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to identify capacity risks or performance bottlenecks. Highlight specific metrics you've monitored and how your analysis led to service improvements.
✨Communicate Effectively
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Think of scenarios where you've resolved conflicts or managed stakeholders effectively, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to tackle hypothetical scenarios during the interview. Think about how you would approach a sudden capacity issue or a service performance drop, and explain your thought process step-by-step.
