At a Glance
- Tasks: Lead a team while providing top-notch 3rd Line technical support across secure infrastructures.
- Company: Join an award-winning tech company recognised for its commitment to security and inclusivity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Legacy training provided; inclusive workplace welcoming diverse applicants.
- Why this job: Combine your technical skills with leadership in a dynamic and impactful role.
- Qualifications: Experience in 3rd Line support and team leadership is essential.
The predicted salary is between 50000 - 65000 £ per year.
- 3rd Line Engineer Leader
- Must have an Active DV Clearance
You will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership.
The position is ideal for an experienced 3rd Line Engineer looking to combine hands‑on technical expertise with team leadership responsibilities.
Legacy infrastructure training will be provided where required.
- 3rd Line Engineer Leader Responsibilities
- Provide 3rd Line technical support across secure infrastructure environments.
- Support a high‑profile user community through an incident management system.
- Lead and mentor a team of 2nd Line Engineers.
- Manage technical escalations and provide guidance on complex support issues.
- Support VMware, Windows Server, and Microsoft infrastructure technologies.
- Troubleshoot infrastructure, Active Directory, and networking issues.
- Perform system administration, user management, and operational support activities.
- Contribute to service improvements and technical documentation.
- Participate in shift work where required.
- 3rd Line Engineer Leader Skills and Experience
- Strong experience providing 3rd Line infrastructure support.
- Experience leading, mentoring, or coaching technical support teams.
- Strong VMware experience including VMware Cloud Foundation (VCF), v Center, ESXi, and virtual infrastructure technologies.
- Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft Exchange.
- Strong knowledge of Active Directory, Group Policy (GPO), DNS, DFS, and User Account Management.
- Experience analysing Windows Server log files and troubleshooting enterprise infrastructure.
- Knowledge of Juniper networking technologies and infrastructure monitoring tools would be advantageous.
- Experience supporting legacy Microsoft technologies including Windows 7, Windows 10, and Windows Server 2008/2012 is desirable. Legacy infrastructure training will be provided.
- Excellent analytical, communication, customer service, and problem‑solving skills.
- Able to work independently while supporting a collaborative team environment.
Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
LA International is an award‑winning partner of choice for many of the world's most influential companies and government organisations.
Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award‑winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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3rd Line Engineer Leader - DV Cleared employer: LA International
LA International is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Amazon Connect Engineers to thrive. With a focus on employee growth and development, the company offers opportunities for skill enhancement and career progression, all while working in a hybrid environment that promotes work-life balance. Located in a vibrant area, employees benefit from a dynamic atmosphere that encourages creativity and teamwork, ensuring a rewarding and meaningful employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer Leader - DV Cleared
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LA International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LA International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LA International!
✨Direct Apply to LA International
Let's not forget to apply directly through the LA International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Engineer Leader - DV Cleared
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LA International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LA International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LA International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
