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- Tasks: Support and resolve technical issues while ensuring smooth supply chain operations.
- Company: Join a dynamic team in a crucial support role.
- Benefits: Competitive pay, shift flexibility, and opportunities for skill development.
- Other info: Enjoy a supportive work environment with great career growth potential.
- Why this job: Be part of a skilled team making a real difference in tech support.
- Qualifications: Strong technical skills and problem-solving abilities required.
The predicted salary is between 36000 - 60000 £ per year.
REQUIRED: 2ND LINE SUPPORT ENGINEER
LOCATION: FT ONSITE HURLEY, WINCHESTER
DURATION: 12 MONTH INITIAL CONTRACT
Please note this role requires candidates to work on shift patterns, 7am-7pm and 7pm-7am. The roles will be 4 days on, and 4 days off.
IR35 STATUS: INSIDE
Role Description
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.
Required Skills
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
Candidate Requirements
Candidates will need to have a minimum of 5 years unbroken UK residency.
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2ND LINE SUPPORT ENGINEER employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2ND LINE SUPPORT ENGINEER
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a 2nd Line Support Engineer, especially your problem-solving abilities and customer service experience.
✨Tip Number 3
Show off your technical skills! Be ready to discuss specific examples of how you've resolved technical issues in the past. Whether it’s a simple password reset or a complex server query, having real-life scenarios will impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace 2ND LINE SUPPORT ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your technical skills and experience in handling support incidents, as well as any relevant supply chain knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving abilities can contribute to our success. Keep it concise but engaging – we love a good story!
Show Off Your Customer Service Skills: Since this role involves providing excellent customer service, make sure to include examples of how you've successfully communicated with customers in the past. We value strong interpersonal skills just as much as technical know-how!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our close-knit team of Engineers. Don’t miss out!
How to prepare for a job interview at LA International
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Be ready to discuss everything from simple password resets to complex server queries. Familiarise yourself with common issues and solutions in 2nd line support, as this will show your expertise and confidence.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving abilities effectively and show that you're a proactive thinker.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, be ready to discuss how you've handled difficult customer interactions. Highlight your communication skills and your ability to keep customers updated throughout the support process. This will demonstrate that you understand the importance of customer satisfaction.
✨Understand the Shift Patterns
Since the role requires working on shift patterns, make sure you’re comfortable with the hours and can discuss your availability. Showing that you’re flexible and willing to adapt to the schedule will reflect positively on your commitment to the role.