At a Glance
- Tasks: Triage and resolve complex M365 issues while conducting root cause analysis.
- Company: Award-winning IT consultancy with a global presence and diverse culture.
- Benefits: Flexible work schedule, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and career advancement.
- Why this job: Join a leading company and make an impact in the tech industry.
- Qualifications: 5-8 years of Microsoft 365 support experience and strong technical skills.
The predicted salary is between 36000 - 60000 € per year.
Key Responsibilities:
- Incident & Problem Management:
- Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring:
- Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
Required Qualifications:
- 5-8+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
Microsoft_M365 Copilot SME in Sheffield employer: LA International Computer Consultants Ltd
LA International is an award-winning employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a supportive environment. With a strong focus on professional development and growth opportunities, particularly in the rapidly evolving field of Microsoft 365, employees benefit from working alongside industry experts in a vibrant Sheffield location. The company's commitment to diversity and excellence, recognised by prestigious awards, makes it an exceptional place for those seeking meaningful and rewarding careers.
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft_M365 Copilot SME in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with M365, especially your problem-solving skills. This can really impress during interviews and set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable discussing your experience with tools like SharePoint and Teams. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream job. Don’t miss out!
We think you need these skills to ace Microsoft_M365 Copilot SME in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Microsoft M365 Copilot SME role. Highlight your experience with M365 support and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us tackle complex M365 escalations. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience:When detailing your experience, focus on your work with Microsoft Copilot, SharePoint/OneDrive permissions, and any incident management you've handled. We’re keen to see examples of how you’ve resolved issues in regulated environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your M365 Inside Out
Make sure you brush up on your Microsoft 365 knowledge, especially around Copilot, SharePoint, and OneDrive permissions. Be ready to discuss specific incidents you've managed and how you approached problem-solving in those situations.
✨Showcase Your Analytical Skills
Since the role involves root cause analysis, prepare examples that highlight your analytical skills. Think of times when you successfully identified and resolved complex issues, particularly in regulated environments.
✨Familiarise Yourself with Monitoring Tools
Get comfortable with observability tools like Thousand Eyes and Downdetector. Be prepared to explain how you've used these tools in past roles to monitor and resolve incidents effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your incident management skills. Practice articulating your thought process and decision-making steps when faced with multi-user incidents or access errors.
