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- Tasks: Lead the architectural design for major ServiceNow implementations in ITSM and CSM.
- Company: Join LA International, an award-winning global IT consultancy with a collaborative culture.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by designing scalable solutions that meet business needs.
- Qualifications: Proven experience as a ServiceNow Solutions Architect with strong technical and stakeholder engagement skills.
- Other info: Work in a dynamic environment with a focus on innovation and career advancement.
The predicted salary is between 54000 - 84000 £ per year.
We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term scalability. The ideal candidate will combine deep architectural expertise with strong functional knowledge of ServiceNow modules. You will work closely with stakeholders, project managers, developers, and business teams to translate requirements into robust and future-proof ServiceNow solutions.
Key Responsibilities
- Lead the end-to-end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules.
- Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs.
- Define architectural standards, integration patterns, and design principles for ServiceNow.
- Provide technical leadership to development teams, ensuring alignment with architectural direction.
- Conduct workshops with stakeholders to understand business processes and map them to ServiceNow capabilities.
- Oversee and guide configuration, customization, scripting, and integration activities.
- Ensure solutions follow ServiceNow best practices and meet security and compliance requirements.
- Create technical documentation, design specifications, and architectural diagrams.
- Collaborate with project managers to support planning, delivery timelines, and risk mitigation.
- Review and validate technical deliverables, ensuring quality and consistency.
- Support testing, UAT, go-live planning, and post-implementation enhancements.
Essential Skills & Experience
- Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect.
- Hands-on expertise across ServiceNow ITSM and CSM modules.
- Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities.
- Proven experience designing and implementing complex, multi-module ServiceNow solutions.
- Strong understanding of ITIL processes and service management best practices.
- Ability to produce high-quality technical documentation and architectural designs.
- Experience guiding developers, reviewing technical work, and enforcing platform standards.
- Excellent stakeholder engagement skills, with ability to communicate complex ideas to both technical and non-technical audiences.
- Experience working in Agile or hybrid delivery environments.
Desirable Skills & Experience
- ServiceNow certifications such as: Certified System Administrator (CSA), Certified Implementation Specialist (CIS - ITSM, CSM, or others), Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA) or working toward it.
- Knowledge of ServiceNow ITOM, HRSD, or other modules.
- Experience with integrations using REST, SOAP, MID Server, or integration hubs.
- Background in enterprise architecture frameworks (e.g., TOGAF).
- Experience in large-scale digital transformation or multi-instance ServiceNow environments.
- Familiarity with cloud ecosystems and infrastructure (e.g., Azure, AWS, GCP).
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
ServiceNow Solutions Architect (SC cleared) (IT) / Freelance employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Solutions Architect (SC cleared) (IT) / Freelance
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. Building relationships can lead to opportunities that aren’t even advertised.
✨Show Off Your Skills
Don’t just tell them what you can do; show them! Create a portfolio of your past projects or case studies that highlight your expertise in ServiceNow implementations. This will give potential employers a clear picture of what you bring to the table.
✨Ace the Interview
Prepare for those interviews by brushing up on common questions related to ServiceNow architecture and best practices. Be ready to discuss how you’ve tackled challenges in previous roles and how you can add value to their team.
✨Apply Through Our Website
When you find a role that fits, make sure to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Solutions Architect (SC cleared) (IT) / Freelance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and how it aligns with the job description. We want to see how your skills fit the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your capabilities as a ServiceNow Solutions Architect. Use metrics where possible to quantify your impact – we love numbers that tell a story!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your experience shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow, especially the ITSM and CSM modules. Be ready to discuss specific projects where you've implemented these solutions, as well as any architectural standards or best practices you've followed.
✨Prepare for Stakeholder Engagement
Since this role involves working closely with stakeholders, practice how you'll communicate complex ideas clearly. Think of examples where you've successfully translated business requirements into technical solutions, and be prepared to share those stories.
✨Showcase Your Technical Leadership
Be ready to talk about your experience guiding development teams and ensuring alignment with architectural direction. Highlight any instances where you've reviewed technical work or enforced platform standards, as this will demonstrate your leadership capabilities.
✨Familiarise Yourself with Compliance and Security
Given the importance of security clearance for this role, make sure you understand the compliance requirements related to ServiceNow implementations. Be prepared to discuss how you've ensured that your solutions meet security and compliance standards in past projects.