At a Glance
- Tasks: Lead the architecture for Amazon Connect, designing innovative contact centre solutions.
- Company: Join a world-leading organisation with a progressive culture and remote flexibility.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional growth.
- Other info: Inclusive hiring process; we encourage all backgrounds to apply.
- Why this job: Make a real impact on cutting-edge projects in a dynamic, remote setting.
- Qualifications: 10+ years experience in contact centre technology and AWS solutions.
Amazon Connect Architect (6 Month contract initially). Based: Mostly remote – maximum 1 day per week in Edinburgh. Rate: £500-520 per day via Umbrella. We have a great opportunity with a world-leading organisation where you will be provided with all the support and development to succeed. A progressive organisation where you can really make a difference. This role is part of a long-term program of work for Amazon Connect Architects.
Key Responsibilities
- Own the overall solution architecture for the Amazon Connect platform, including voice routing and contact flows, IVR design and call life cycle, agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments – contact flows, queues, routing profiles, and high-availability and multi-region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs, and event-driven mechanisms, data persistence and downstream system integrations.
- Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least-privilege access.
Key Skills & Experience
- Good understanding of the contact centre technology landscape.
- Overall 10+ years of experience.
- Understanding of the AWS Cloud platform and services with solution-architect skills.
- Deep expertise on AWS contact-centre relevant services.
- Sound experience developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow and bot platforms.
- Ability to understand customer challenges and requirements, and address them in a differentiated manner.
- Ability to help the team implement the solution, sell, and deliver cloud contact-centre solutions to clients.
Desirable Skills / Knowledge / Experience
- Excellent communication skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now – send your CV directly and we will respond as soon as possible. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Senior Amazon Connect Architect - Remote Contract employer: LA International Computer Consultants Ltd
Join a world-leading organisation that prioritises employee development and support, offering a progressive work culture where your contributions truly matter. With the flexibility of mostly remote work and the opportunity to engage in a long-term programme, you will thrive in an environment that fosters innovation and collaboration while enjoying competitive rates and a commitment to inclusivity.
Contact Details:
LA International Computer Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Amazon Connect Architect - Remote Contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities, especially in Amazon Connect roles. You never know who might have a lead or can refer you directly!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to AWS and Amazon Connect. Be ready to discuss your past projects and how you've tackled challenges in the contact centre tech landscape. Practice makes perfect!
✨Tip Number 3
Showcase your expertise! Create a portfolio or a GitHub repository with examples of your work, especially around Amazon Connect flows and integrations. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Amazon Connect Architect - Remote Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Amazon Connect Architect. Highlight your experience with Amazon Connect, AWS services, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve made a difference in previous roles. This helps us see the impact you can bring to our team.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and concise, focusing on the most relevant information. Avoid jargon unless it’s specific to the role, as we want to understand your experience without getting lost in technical terms.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It streamlines the process for us and ensures your application gets to the right people quickly. We can't wait to hear from you!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss voice routing, IVR design, and how you’ve implemented these in past projects. The more specific examples you can provide, the better!
✨Showcase Your AWS Expertise
Since this role requires a deep understanding of AWS services, prepare to talk about your experience with AWS Lambda, APIs, and integration patterns. Highlight any relevant projects where you’ve successfully designed and governed Amazon Connect instances.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Remember, it’s not just about what you know, but how you convey that knowledge.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've tackled customer challenges in the past. Think of specific scenarios where you identified issues and implemented solutions, particularly in a remote or global environment. This will show your ability to adapt and deliver results.
